Princess Cruises extends temporary pause of global operation due to COVID 19 Outbreak

Published on : Wednesday, April 15, 2020

In continued response to the impact of the COVID-19 or coronavirus global outbreak and the recent order from the United States Centers for Disease Control (CDC), Princess Cruises is canceling all voyages through June 30, 2020. The cruise line had previously announced a voluntary pause for two months (60 days), impacting voyages departing March 12 to May 10, 2020.

 

 

In addition, Princess Cruises can confirm modifications to the Alaska season, which includes the cancellation of all Princess Alaska Gulf cruise and cruise tours. The five wilderness lodges, trains and buses operated by Princess in Alaska will not open this summer. We will continue round-trip sailings from Seattle to Alaska on Emerald Princess and Ruby Princess.

 

 

Jan Swartz, president of Princess Cruises said that this global outbreak continues to challenge their world in unimaginable ways. They recognize how disappointing this is to their long-term business partners and thousands of employees, many of whom have been with us in Alaska for decades. They hope everyone impacted by these cancellations – especially the guests, travel advisor partners, teammates, and the communities they visit – understand decision to do their part to protect the safety, health and well-being of our guests and team. They look forward to the brighter days and smooth seas ahead for all of them.

 

 

Each ship will have a unique return to service date, based on the previously published cruise itineraries, with some modifications, departing after July 1. Details about the canceled voyages can be found here.

 

 

Princess Cruises is offering two cancellation options. Guests currently booked on these canceled voyages, who have paid in full, will receive a Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid and, as an added incentive, an additional 25% FCC. Guests must use their credits on a cruise that sails on or before May 1, 2022. No action is required for guests to receive this offer and they will be notified by e-mail once the credits have been issued.

 

 

 

Alternatively, guests can receive a full refund for all monies paid in full on their booking through this online form. Requests must be received by May 31, 2020, or they will receive the Future Cruise Credit option. Guests who have not yet paid in full will receive a refund of all monies paid.

 

 

Princess Cruises will protect travel advisor commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role travel advisors play in the cruise line’s business and success.

 

 

Princess Cruises asks guests to please delay in calling the Reservation Call Center due to high call volumes. Guests and their travel advisors will be sent communications on how to manage cancellations, rebook another voyage, or request a refund.

 

 

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