Qantas and Jetstar customer given more time to use Covid credits

 Monday, March 20, 2023 


Qantas and Jetstar are giving customers an extra 12 months to use their COVID credits, which are a carry-over from the unprecedented upheaval to borders and travel during the pandemic.

Credits have been extended three times since 2020 and this final extension to the travel date is designed to make it easier for customers to use their remaining credits for domestic or international travel.

Before today, customers had to book and complete their travel by 31 December 2023. Following this change, they will still have to book by 31 December this year but have until December 2024 to complete their travel[1].

This extension follows a number of other initiatives introduced over the past year to make using COVID credits easier. They include a dedicated Qantas help line with specially trained staff, monthly reminder emails on credit balances and prompts to use flight credits in the online booking engine. Qantas customers can call the Travel Credit Concierge Team on 1300 171 505 or visit the Travel Credits Hub. Jetstar customers can use LiveChat to locate their voucher details.

Today’s change also adds to offers introduced to encourage customers to book travel before their credits are due to expire, including a double points offer for Frequent Flyers last December and a Qantas “Find My Credit” tool, which will launch in April to help those who have lost track of their original booking details.

The travel date extension makes the Qantas and Jetstar COVID credit program more flexible than our main domestic competitor and one of the most flexible among global carriers – some of which have already expired their COVID credits.

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