Published on : Wednesday, August 12, 2020
Qatar Airways is pleased to announce significant updates to its mobile app that allow passengers to plan their travel with greater ease, helping minimise physical contact and interactions throughout their journey. Members of Qatar Airways Privilege Club will earn 1,000 Qmiles when they download the mobile app.
With an updated, intuitively designed look and feel, the Qatar Airways mobile app now presents a personalised home screen that provides the most relevant information to each user. For those with an upcoming flight, the mobile app’s existing ‘My Trips’ feature will now be displayed on the home screen, highlighting the most important information at each stage of their journey. For those without a current booking, special offers will be displayed, tailored to their location.
Additionally, the mobile app is now available in the Arabic language, demonstrating the airline’s commitment to Arabic-speaking customers around the world.
Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “Our refreshed mobile app is the perfect travel companion for our passengers, allowing them to take control of their travel plans, keep them informed at all times and, importantly in the current climate, limit physical contact throughout their journey.
“At Qatar Airways, we continue to invest in award-winning, five-star products and services across all stages of our customers’ journey, and digital technology plays an important role in this. Our customers expect their digital interactions with the Qatar Airways brand to be as smooth and seamless as their journey onboard, and we are working to ensure that our digital products contine to be world-class.”
With the airline’s mobile app’s ‘MyTrips’ feature, now prominently presented on the home screen, passengers can select their preferred seat and meals in advance, check-in online, download their boarding pass to a mobile wallet, and generate a baggage tag to print and attach to their luggage at home.
Passengers can also enable notifications through the mobile app to receive important alerts about their upcoming flight’s departure times, check-in, boarding and baggage collection. Throughout the passenger’s journey, the mobile app can be used to track baggage and book Meet and Assist services at Hamad International Airport in Doha.
Other features of Qatar Airways’ mobile app will continue to be offered to its customers. Before travel, customers can use the mobile app to check the latest information on country and travel requirements, including visa and passport information.
Providing seamless booking options, the mobile app also includes a camera tool, allowing passengers to capture a photo of their passport or payment card without having to manually enter this information upon check out.
Meanwhile, members of Qatar Airways’ loyalty programme, Privilege Club, can use the app to seamlessly log in with fingerprint or facial recognition, book a trip using Cash + Qmiles, redeem Privilege Club awards, manage their accounts, and much more.
A multiple award-winning airline, Qatar Airways was named ‘World’s Best Airline’ by the 2019 World Airline Awards, managed by international air transport rating organisation Skytrax. It was also named ‘Best Airline in the Middle East’, ‘World’s Best Business Class’ and ‘Best Business Class Seat’, in recognition of its ground-breaking Business Class experience, Qsuite. Its home and hub, Hamad International Airport (HIA), was named ‘Third Best Airport in the World’ by the Skytrax World Airport Awards 2020.
To ensure travellers can plan their travel with peace of mind in the current climate, the airline has extended its booking policies to offer even more choice to its passengers. The airline allows unlimited date changes, and passengers can change their destination as often as they need if it is within 5,000 miles of the original one. The airline will not charge any fare differences for travel completed before 31 December 2020, after which fare rules will apply. All tickets booked for travel up to 31 December 2020 will be valid for two years from the date of issuance.
Additionally, Qatar Airways has robust onboard safety measures in place for passengers and cabin crew. The airline has introduced Personal Protective Equipment (PPE) for cabin crew which includes gloves, face masks, safety glasses and a new protective gown that is fitted over their uniforms. A modified service that reduces interactions between passengers and the crew inflight has also been introduced. Onboard, all Qatar Airways passengers are now provided with a complimentary protective kit. Inside a ziplock pouch they will find a single-use surgical face mask, large disposable powder-free gloves and an alcohol-based hand sanitiser gel. The airline has also introduced disposable face shields for adults and children.
Qatar Airways is now flying more than 500 weekly flights to over 75 destinations, with operations not dependent on any specific aircraft type. Its variety of modern, fuel-efficient aircraft has meant it can continue flying by offering the right capacity in each market in order to be commercially and environmentally sustainable. The airline’s fleet of 49 Airbus A350 and 30 Boeing 787 are the ideal choice for the most strategically important long-haul routes to the Americas, Europe and Asia-Pacific regions.