Qatar Airways helps Germans get home safely despite flight cancellations

Thursday, April 2, 2020

Qatar Airways Group Chief Executive Akbar Al Baker met with Hans-Udo Muzel, the Ambassador of the Federal Republic of Germany to the State of Qatar. The airline expressed its gratitude to the airline for flying thousands of Germans from all over Asia to Germany during this difficult time, despite the great challenges posed by the global pandemic, flight cancellations and airport closures.

Even though the government has restricted entry to Germany since March 18, 2020, Qatar Airways still has the following connections open to German citizens, their family members, and other residents of Germany: Up to three daily flights to Frankfurt (Airbus A350-900 and Boeing 777-300ER)

A daily flight to Munich (Boeing 777-300ER)

Four weekly flights to Berlin-Tegel (Airbus A350-1000)

Qatar Airways Group Chief Executive Akbar Al Baker said that they are aware that in this challenging time it is everyone’s job to get home safely to their loved ones. With their 130 daily flights to more than 65 cities worldwide, they spare no effort to go one step further to bring our passengers home. They continue to work closely with embassies and governments around the world, and wherever possible they resume flights or add more as needed.

Muzel added that they are very grateful to Qatar Airways for the efforts to repatriate German citizens. They would like to personally thank His Excellency Mr. Akbar Al Baker for the support he and his dedicated team have provided to ensure flights from various Asian destinations to Frankfurt, Berlin and Munich so that numerous families can find their way back home.

A recently launched business policy gives Qatar Airways passengers the flexibility to change flights for travel until September 30, 2020 – up to three days before departure. This option allows passengers to adjust travel plans for free by postponing bookings or exchanging tickets for travel vouchers that are valid for one year. The travel voucher corresponds to the value of the unused ticket – plus a surcharge of 10% (excluding taxes). This policy includes award flights.

As an airline, Qatar Airways ensures the highest possible hygiene standards, which include regular disinfection of the aircraft, intensive staff training and the use of cleaning products recommended by the International Air Transport Association (IATA) and the World Health Organization (WHO).

In addition, Qatar Airways aircraft are equipped with the latest air filter systems, whose industrial-scale HEPA filters remove 99.97 percent of the viral and bacterial contaminants from the circulating air, thus providing the most effective protection against infections. The blankets and all other textiles on board the airline are washed, dried and ironed at antimicrobial temperatures, while the headsets are separated from their foam attachments after each flight and disinfected strictly. These items are then sealed in individual packaging by employees who wear hygienic disposable gloves.

Last year, Qatar Aircraft Catering Company (QACC) was the first organization in the world to receive ISO22000: 2018 certification from the Bureau Veritas with UKAS accreditation as confirmation that its food safety management system meets the highest standards. Serving and eating utensils are rinsed thoroughly with cleaning agents and mineral-free fresh water at temperatures that kill all pathogenic bacteria. All disinfected items are touched by the staff only with hygienic disposable gloves, while the cutlery is individually repackaged.

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