Published on : Tuesday, March 31, 2020
Passengers who choose travel vouchers for future use will receive the full value of their ticket plus 10 percent of the fare as additional value.
You also have the option of a refund, in the form of payment used to purchase the tickets. However, processing such a refund can take up to 30 days.
Vouchers for future trips are still the best way to support our customers while we handle incoming requests.
We greatly appreciate the understanding and patience of our customers, especially at a time of unprecedented call traffic and the worldwide closure of call centers due to government restrictions.