Published on : Thursday, July 23, 2020
Canadian rail tour company Rocky Mountaineer has decided to suspend the remainder of its 2020 travel season due to the COVID-19 pandemic and continued government travel and health restrictions including all departures through to October 11. All affected guests on a suspended departure will receive a future travel credit of 110% value of monies paid, which will be valid through to the end of the 2022 season. The rail prices for 2021 and 2022 are being held at the 2020 level, so guests will not experience an inflationary price increase for the rail portion of their itinerary.
Rocky Mountaineer will remain committed to providing their rail tour experience when it is possible and appropriate to do so. It has also made a number of modifications across its operations to align with government guidelines and industry best practices for the prevention of COVID-19 and other viruses and illnesses.The measures will include pre-travel health screening of guests, modifications to boarding and seating procedures to ensure space between travel groups, and enhanced sanitisation of all rail cars using electrostatic disinfectant sprayers. In addition, the rail cars are also being equipped with air filtration systems that will ensure a constant intake and circulation of fresh air, using filters that capture 99.9% of airborne particles.
Steve Sammut, President and Chief Executive, Rocky Mountaineer said in a statement that authorities are disappointed to announce the suspension of our rail operations through to the end of the 2020 season. He mentioned that similar to various other sectors in the tourism and hospitality industry, the pandemic has had an overwhelmingly negative impact on its business.
He shared that the despite the challenging environment, the company remained hopeful that it would be able to operate trains at some point this season but given the continuing government travel and health restrictions, it has no choice but to postpone the rail tours until the scheduled start of our 2021 season. He said that the company is aware that this has been an exceptionally challenging time for guests, partners and team members, and thanked them for their patience and continued support.
He added that the company will work with our guests and travel partners in the coming months to rebook travels from this year, and then shift focus to the 2021 season. He concluded that once operation resumes, the health and safety of guests and team members will be at the forefront, while the company will still continue to provide the superb service it is recognised for.