Southwest fliers misinformed about companion pass

Published on : Friday, April 5, 2019

A group of Southwest Airlines passengers received a great news on Friday: They were informed that they’d earned the airline’s coveted companion pass.

 

The pass is Southwest’s biggest frequent flier perk, allowing free flights for a year for a designated companion. The qualifications are daunting: Rack up 100 one-way flights in a year or 110,000 Southwest frequent flyer points from flights and/or Southwest credit card purchases.

 

Travellers who were notified didn’t reach those milestones. The notification wasn’t a delayed April Fools’ Day prank (Southwest is famous for them). It was sent in error, according to Southwest responses to travellers who posted about their new companion pass on Twitter.

 

The airline apologised and said officials in its Rapid Rewards frequent flyer program are reviewing the error.

 

Travellers are taking their “revoked” status in stride. However, Southwest has not said how many Rapid Rewards members received companion pass status in error.


(No Like Yet)

Related Posts

Tags: ,

Comments are closed.

arrow2Follow TTW
 
facebook-logo  twitter-logo  LinkedIn_logo  rss_logo 
ttw_blogger_logo  ttw_blogger_logo

ADVERTISEMENT

  • 03 ITB Asia 2021
  • 08 iitm 2021
  • 12 ITE Hong Kong 2020
  • 12 ttfotm 2021
  • 15 MENA 2021
  • 18 globalwellnesssummit  21
  • 30 PATA

TRAVEL INDUSTRY EVENTS

    1. EXPOVACACIONES 2021

      October 1 - October 3
    2. ILTM Latin America

      October 26 - October 29
    3. MATKA 2021

      Jan 20, 2022 - Jan 23, 2022
    4. BLTM

      Feb 14, 2022 - Feb 15, 2022
Get our toolbar!
Review www.travelandtourworld.com on alexa.com