SriLankan Airlines expands airport services

Thursday, November 16, 2023


SriLankan Airlines

SriLankan Airlines advances their passenger services at Bandaranaike International Airport (BIA) with the introduction of self-service check-in and selfbag-drop services.

This initiative is set to redefine the travel experience, placing convenience and efficiency at the forefront.

The new self-service of SriLankan Airlines kiosks aim to minimize waiting times during peak periods.

It allows passengers to seamlessly navigate through the check-in process and swiftly proceed to emigration.

Frequent travellers of SriLankan Airlines, in particular, will appreciate the streamlined check-in procedure.

User-friendly self-service kiosks with self bag drop located in the departure terminal of BIA facilitate this.

SriLankan Airlines passengers can now independently complete the entire check-in process. This includes flight check-in, seat selection, and the printing of boarding passes and bag tags.

Following this, they can effortlessly drop off their luggage at the self-bag-drop facility. It will proceed them directly to the boarding gates after emigration clearance.

Deepal Pallegangoda, Senior Manager Airport & Ground Handling, emphasized the significance of this development.

He stated as the official ground handler for all airlines operating out of BIA, SriLankan Airlines handles over 550,000 passengers and their luggage monthly.

The introduction of these self-service facilities sets a new standard for airport convenience. It also enables them to manage the check-in process more efficiently to meet the demands of their growing passenger numbers.

This venture is in alignment with SriLankan Airlines’ broader digitalization strategy, supporting the IATA Fast Travel initiative to enhance the overall travel experience.

With this implementation, SriLankan Airlines proudly assumes the position of a regional pioneer in adopting self-service technologies for international travel.

Chamara Perera, Group Head of Information Technology of SriLankan Airlines expressed excitement about the launch. He stated that they are ecstatic to equip their airline’s hub with the best-in-class self-service technology, elevating passengers’ pre-flight experience to another level.

This initiative not only allows travelers flying out of BIA to bypass queues at the checkin counters entirely but also marks a significant step forward in Sri Lanka’s roadmap to digitally transform the country’s airports.

As the national carrier, we are proud to lead this project, enhancing the passenger experience on our journey towards contactless travel.”

SriLankan Airlines comits to providea seamless and technologically advanced travel experience for their passengers.

This includes implementation of a Smart Channel featuring digital enhancements e-boarding gates, virtual and augmented reality, etc.

Share On:

« Back to Page

Related Posts



Subscribe to our Newsletters

I want to receive travel news and trade event update from Travel And Tour World. I have read Travel And Tour World'sPrivacy Notice.

Nov 28
November 28 - November 30
Dec 05
December 5 - December 8
Jan 05
January 5, 2024 - January 7, 2024
Jan 18
January 18, 2024 - January 21, 2024