SWISS extends option to change reservations without a rebooking fee

Tuesday, May 11, 2021

Since the end of August 2020, all fares of Swiss International Air Lines (SWISS) can be rebooked free of charge. The flexible provisions were originally applicable to (re)bookings up to the end of May 2021. Now the offer is being extended again: all airline fares can still be rebooked free of charge as often as desired until July 31, 2021, if the rebooking is also made before that date. After that, another rebooking is possible free of charge. The newly booked flight can be booked within the entire ticket validity up to one year in the future. Customers can also change their itinerary as they wish, depending on availability, and, for example, fly from Zurich to New York instead of Zurich to Johannesburg.

Passengers who would like to postpone their original trip but cannot yet decide on a new date and destination have the option of initially canceling their booking without committing to a new travel date. The customer’s ticket remains in the system as a credit until they decide to make a new reservation and thus redeem it. The new booking must then only be made by August 31, 2021. Departure date in this case only has to be next year, by July 31, 2022.

The waiver of the rebooking fee applies worldwide for all new bookings in all fares on short, medium and long-haul routes. This allows all customers to plan their travel flexibly.

However, customers may incur additional costs if, for example, the original booking class is no longer available when rebooking to a different date or to a different destination. Any difference will be compensated for by means of additional payment.

This extended regulation also applies to all tickets issued until the end of August 2020.

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