Published on : Friday, December 21, 2018
Singapore Airlines and Tata Consultancy Services have launched a new operations management solution designed to digitally transform ground services and operations control in the airline industry. The Intelligent Airline Operations (IAO) Solution has already been deployed across global network of Singapore .
The new IAO solution was co-developed by experts from both organisations using an Agile approach – adding and releasing new business capabilities and functionality on a continuous basis – and utilises Tata Consultancy Services’ New Core, a cloud-ready, high speed messaging and data processing platform with machine learning capabilities and an advanced events engine.
As such, the platform has the capacity to amalgamate data from different functional areas and systems in near real time, such as flight, airport and crew operations, customer services, baggage and loyalty programmes – the latter of which for Singapore Airlines has also undergone a recent digital upgrade with the launch of a block chain-enabled frequent-flyer programme developed in conjunction with Microsoft and KPMG.
The latest innovation of Singapore Airline will provide operations controllers and airport management staff with real time, ‘on the go’ views of their passengers and operations, enabling smarter and more prompt decision-making and greater customer service. During disruptions for example, such as through delays or cancellations, the IAO solution will help airlines to get ahead the usually compounding effects for a speedier return to schedule.
With 2018 revenues pushing above $19 billion, up 8.6 percent on the previous year, TCS is one of the largest IT consulting and services firms in the world – operating with a global workforce of nearly 400,000 employees from some 400-plus offices and delivery centres spread across 46 countries, including East and Southeast Asian locations in Thailand, Singapore, Malaysia, Indonesia, the Philippines, South Korea, Japan and China.