Published on : Tuesday, February 18, 2020
On Monday more than 10,000 passengers had to cancel their flights to and from the busiest airport in Europe. On Saturday afternoon the failure began and at 10.26 Heathrow announced that the issue was fixed.
All the four passenger terminals were affected both landside and airside and the departure gate information was handwritten on whiteboards.
On Sunday more than 100 flights to and from the airport were cancelled and most of them were from the British Airways.
Due to the severe weather condition BA had intended to cancel around 20 flights but it went on cancelling a further 80.
A passenger who boarded his 4.05 departure to Dusseldorf from Terminal 5 was two hours behind schedule.
At one point he was running up and down the terminal along with hundreds of people. He was first informed that his flight was on gate 18 at the far end of T5. Later they were told that it was gate 6 completely the opposite end and eventually gate A 11 in the middle.
The British Airport said that it was not them, it was the airport, the Heathrow’s system had the IT issue but the airport have a responsibility to look after their customers.
It was affirmed by a British Airways spokesperson that Heathrow was currently experiencing technical issues that was impacting its IT systems across all terminals and affecting a number of airlines. Heathrow was working to resolve the issues that led to the disruption.
A flexible booking policy was introduced and extra colleagues were brought in to help the customers to provide them with overnight accommodation if needed.
Heathrow tweeted that the technical issue was resolved and Heathrow’s systems were returni9ng to normal and apologized for the inconvenience caused.
Passengers experienced long delays apart from cancellations.