Tourism businesses of Donegal know the way to astonish visitors & win businesses

Published on : Friday, May 18, 2018

Tourism businesses of DonegalSurprising the visitors with memorable experiences and providing world-class customer care to grow business were the themes of Fáilte Ireland’s ‘Wow Visitors: Win Business’ Customer Experience Summit.

Executives from more than 200 tourism businesses like the Brian McEniff Hotel Group and the Gateway Hotel in Swinford heard from a board of overseas and national experts on the latest trends in terms of international visitors and how outstanding customer service can offer a competitive edge for tourism businesses.

Chief Executive of Fáilte Ireland, Paul Kelly explained that the conference arranged as part of the strategy of the Agency support the tourism industry with on-going professional business development and training.

To quote him, “The event was aimed at providing Donegal tourism businesses with the latest trends and insights from the marketplace that they can incorporate into their business. As we face Brexit and other competitive challenges, it becomes more important than ever to develop those extraordinary, brilliant and unforgettable experiences that visitors want. Ireland as a destination is certainly able to compete in delivering memorable experiences to visitors and today we are looking to bolster what we can offer.”

Speakers at the conference were:

Daniel Levine, founding Director of New York-based trends consultancy, Avant-Guide and global editor of WikiTrends who talked about the present major trends related to travel and tourism and how social media influences business success.

Eric Cosset, Director Park Operations, Product Integration and Development at Disneyland Resort, Paris offered general idea of how Disneyland Paris turned out to be a world-renowned model in terms of customer experience and service excellence.


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