Tuesday, January 7, 2020
Tui Britain’s biggest travel firm was accused of failing to have a contingency plan for 1,000 stranded holidaymaker s and not paying attention to the air passenger’s rights rules.
There was a mayhem at a French airport and Tui had cancelled at least 10 flights from Chambery airport in southeast France on Saturday.
Passengers were told to wait outside the airport for five hours in freezing temperatures as the terminal became overcrowded.
Some had been handed over to the French Red Cross by midnight to stay in an emergency shelter set up in a local conference centre and others took refuge in a local theater.
The customers were advised to claim compensation from their travel insurers as advised by the holiday company.
On Saturday morning the visibility at the Chambery airport was intermittently poor and British Airways and Flybe operated all their ski charters. It was possible for Tui to only land only one out of 12 flights from the UK.
On Saturday morning, returning Tui holidaymakers who were mostly customers of Tui’s ski subsidiary, Crystal. On a flight to Manchester at 9.10 am there was a passenger called Rik Crompton who said that coaches kept arriving with no planes to take anyone away.
Passengers were given food vouchers by 3 pm, eight hours after they had arrived at Chambery airport. Passengers in Manchester complained of being held for many hours onboard aircraft after waiting for the weather in France to clear.
A passenger at Manchester tweeted of being stuck inside a plane for 10 hours, some passengers at Chambery had crowding inside the small terminal. The Chambery airports is partially susceptible to fog even though it is 767 feet above sea level, it is favoured by skiers for its proximity to the resorts.
Tags: TUI
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