Published on : Friday, November 2, 2018
U.S. airports are preferring more on passenger satisfaction. In a newly released J.D. Power airport satisfaction study, the passengers are satisfied in check-in; food, beverage and retail; accessibility; terminal facilities; and baggage claim.
The overall passenger satisfaction got a 12-point kiss from 2017’s study, garnering a score of 761 (on a 1,000-point scale). The winners were Las Vegas McCarran International Airport and Orlando International Airport, which tied for first place in passenger satisfaction among mega airports, followed by Detroit Metropolitan Wayne County Airport and Denver International Airport.
For other size-tiered airports, John Wayne Airport, Orange County, Dallas Love Field, Portland (Ore.) International Airport, Buffalo Niagara International Airport, Indianapolis International Airport, and Fort Myers/Southwest Florida International all won out as passenger favorites.
Bringing up the rear in satisfaction were New York’s LaGuardia, Kahului Airport on Maui, and Newark Liberty. However, LaGuardia’s marks are likely to change once its renovation is completed.