U.S. airports prefer more on passenger satisfaction

Published on : Friday, November 2, 2018

U.S. airports  are preferring more on passenger satisfaction. In a newly released J.D. Power airport satisfaction study, the passengers are satisfied in check-in; food, beverage and retail; accessibility; terminal facilities; and baggage claim.

 

 

The overall passenger satisfaction got a 12-point kiss from 2017’s study, garnering a score of 761 (on a 1,000-point scale). The winners were Las Vegas McCarran International Airport and Orlando International Airport, which tied for first place in passenger satisfaction among mega airports, followed by Detroit Metropolitan Wayne County Airport and Denver International Airport.

 

 

For other size-tiered airports, John Wayne Airport, Orange County, Dallas Love Field, Portland (Ore.) International Airport, Buffalo Niagara International Airport, Indianapolis International Airport, and Fort Myers/Southwest Florida International all won out as passenger favorites.

 

 

Bringing up the rear in satisfaction were New York’s LaGuardia, Kahului Airport on Maui, and Newark Liberty. However, LaGuardia’s marks are likely to change once its renovation is completed.

 

 


(No Like Yet)

Related Posts

Tags: , , ,

Comments are closed.

arrow2Follow TTW
 
facebook-logo  twitter-logo  LinkedIn_logo  rss_logo 
ttw_blogger_logo  ttw_blogger_logo

ADVERTISEMENT

  • 01 WTM 2020
  • 02 WTM London 2020
  • 06 ITB Asia 2020
  • 06 SATTE-GenX-Virtual-Expo
  • 13 traveldaily20
  • 16 FHC 2020
  • 16 G&A 2020
  • 16 ITB asia 2020
  • 16 TAAPE 2020
  • 17 GWS-2020
  • 23 emitt 21
  • 30 PATA

TRAVEL INDUSTRY EVENTS

    1. THE ANNUAL HOTEL CONFERENCE (AHC)

      September 21 - September 22
    2. IT&CM ASIA

      September 22 - September 24
    3. KITF

      September 24 - September 26
    4. routes asia

      October 8 - October 10
    5. FOIRE DE TOURS 2020

      October 10 - October 18
Get our toolbar!
Review www.travelandtourworld.com on alexa.com