United introduces touchless kiosk at Heathrow

Friday, July 17, 2020

United Airlines recently introduced one of the first touchless check-in experiences of any airline at London Heathrow Airport. The technology will allow customers to check-in without touching the check-in kiosk, even while checking luggage. The touchless check-in journey will begin on the United app, and customers can check-in for their flight, add bags and pay any applicable fees.

Customers will be able to use the kiosks at the airport to scan their boarding passes from their mobile device or printed copy. Any luggage tags associated with the reservation will also be printed immediately. The introduction of the technology is a part of United’s ‘CleanPlus Initiative’, a commitment to putting health and safety at the forefront of the entire customer experience.

United customers at London Heathrow will also be allowed to self-scan their boarding passes at gate readers and supplied with an individually wrapped hand sanitiser wipe as they board the aircraft. Arvind Garcha, Director of Operations, United U.K. said in a statement that the company continues to deliver industry-leading cleanliness to ensure that customers and employees feel safe on the aircraft and remain dedicated to delivering the United CleanPlus commitment

United has already consulted with experts at the Cleveland Clinic in Ohio to provide guidance on the airline’s policies and procedure. Usage of face coverings has been made mandatory and touchless kiosk technology for baggage check-in has been introduced to ensure they meet or exceed industry standards. United has also introduced electrostatic spraying on all aircraft before departure from London Heathrow.

Electrostatic sprayers enable efficient coverage of all surfaces of an aircraft, including overhead bins, seats, tray tables, screens, window shades and air vents, for enhanced cabin sanitation. By establishing collaborations, including the Cleveland Clinic, United customers can travel with more confidence knowing that the airline’s protocols have been informed by trusted experts.

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