Published on : Friday, August 24, 2018
Ryanair, the Irish airline apologised Wednesday for sending unsigned compensation cheques to nearly 200 passengers the airline owed money to for delayed or canceled flights. Ryanair (RYAAY) blamed the mix up on an “admin error.”
“These [cheques] were re-issued last week and we apologise sincerely for this inconvenience,” it said in a statement.
The snafu sparked an outcry on social media and added to a long list of problems to hit the carrier this summer. It was already struggling with higher fuel and staff costs, as well as flight cancellations caused by pilot strikes.
British passenger Gordon Fong said he received an unsigned Ryanair cheque following a 10-hour flight delay in June. He said the bank would not allow him to deposit the £440 ($568) cheque, and he is still waiting for a replacement.
In the three months to the end of June, Ryanair said its compensation costs shot up 40% compared to the same time last year due to thousands of flight cancellations and “the higher propensity of passengers to claim compensation.”
The airline said in a statement that over 20,000 compensation cheques were issued in July.
Another UK passenger, Colette Bush, said her compensation cheque bounced even though it had a signature. Her bank said the cheque had been cancelled by Ryanair after she made the deposit.
Bush said she’s owed £220 ($284) after her June flight was delayed by more than three hours. She hasn’t received a response from the airline, other than automated replies to her emails.
Ryanair did not immediately respond when asked why a signed cheque would have bounced.
Pilot strikes have forced the cancellation of hundreds of flights. Strikes by French air traffic controllers have forced Ryanair to cancel and delay thousands more.