Virgin Atlantic resumes operation after COVID restrictions

 Tuesday, July 21, 2020 

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Virgin Atlantic is finally set to resume operations and welcome customers back onboard with the first passenger flight departing from London Heathrow to Hong Kong. The move comes after the airline observed nearly 3 months of coronavirus restrictions. The carrier has also implemented additional measures to offer peace of mind in the airport as well as inside the flight to ensure the health and safety of customers and crew.


The airline has introduced enhanced and thorough cleaning practices at check in, boarding gates and onboard including the use of electrostatic spraying of high-grade disinfectant in all cabins and lavatories before every flight, ensuring no surface is left untouched. It has also made usage of face masks mandatory throughout the journey. The carrier will also maintain safe distancing during the process wherever possible.


The airline will also provide all customers with a personal Health Pack for their health and safety, which will contain three medical grade face masks that passengers would wear onboard, surface wipes and hand gel. They will also be given additional space onboard, with some seats staying unavailable, as they will be marked with special pillows. As travel restrictions around the world start to relax and customer demand increases, Virgin Atlantic will add more routes back into its network.


Hong Kong, New York JFK and Los Angeles will be amongst the first destinations to restart with further routes added throughout August, September and October. Corneel Koster, Chief Customer Officer, Virgin Atlantic said in a statement that the company will always ensure that health and safety remain its number one priority, while keeping the signature Virgin spirit alive. He mentioned that he is proud of all the teams who have been working tirelessly to implement new measures and evolve the customer experience.


He said that the carrier is looking forward to welcome customers back onboard, taking them to the skies safely and in true Virgin Atlantic style. He also shared that the health and wellbeing of customers and crew is at the centre of all operations for the carrier including observing  social distancing at the airport and onboard wherever possible, meticulous cleaning of the aircraft and individual Health Packs for all customers, containing medical grade face masks, hand sanitizer and surface wipes.


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