Which? reports Passenger suffering continues in airport for lack of information

 Thursday, July 7, 2022 


Which? said they have reported Easyjet to CAA regarding their maltreatment of the passengers. Several passengers have suffered hugely due to numerous flights being cancelled. Which? also states that it is a result of airlines’ ignorance of the travellers. Civil Aviation Authority is involved in the case by Which?.

Thousands of passengers were not told about their legal right to get hundreds of pounds in compensation if their flight gets cancelled. This is getting exceedingly important as several families were made to sleep on the floor or buy expensive tickets to return. Which? regards this activity of ‘abandonment’ by the airlines.

Several stories have been recorded of the passengers. Damian McConville, a 33-year-old who slept on the floor at Gatwick with his wife. After Easyjet has cancelled their connecting flight they could not find any hotels to stay in or any alternative route to travel.
However, one rescheduled flight which was to depart at 3 am was cancelled as well. Since they have not been informed about this beforehand they had the right to claim compensation worth £880, but the airline did not tell them.

Another passenger Alexia Kaloudis, 24, said easyJet has not reimbursed her either by money or with an alternative flight. she was forced to buy another one after her flight home from Budapest was cancelled.

She has made three claims for £305. However, her calls were not answered until she made her story public. In response to this Which? has stated it should be absolutely mandatory to reimburse with a different flight at the earliest possible opportunity.

Rory Boland, editor of Which? Travel, says EasyJet has treated its passengers appallingly, but this is just the latest example of a systemic problem in the aviation sector – some airlines routinely ignore their legal obligations because they know they won’t face any consequences.
He also stated that thousands more flight cancellations are potentially to come, and passengers are likely to face a miserable summer unless the CAA and government act on their promises to stamp out consumer rights abuses.

In response to this Civil Aviation Authority has promised they will look at the matter and take action against those airlines who have systematically let go of the consumers.

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