World Tourism Council report warns about ‘overtourism’

Published on : Friday, December 15, 2017

World Travel and Tourism CouncilPopularity can be a double-edged sword when it comes to tourism. Once a destination reaches the tipping point it may lead to overcrowding that alienates locals, pushes infrastructure to breaking point and impact negatively the visitor experience.

According to a new report by World Travel and Tourism Council in partnership with McKinsey, entitled Coping with Success: Managing Overcrowding in Tourist Destinations: “The travel and tourism sector is a cornerstone of our global economy – and thanks to a growing middle class, improved digital and physical connectivity, and generations of people with an insatiable appetite to explore the world, it is expanding rapidly,” says the report.

Overcrowding is by no means new – but it seems to be coming to a head in popular destinations across the globe. In a year which saw Barcelona locals take to the streets to protest overcrowded tourism while Venice and Amsterdam implemented new policies to deal with overcrowding, the study is particularly relevant.

It identifies five key consequences of overtourism: alienated local residents, degraded tourist experiences, overloaded infrastructure, damage to nature and threats to culture and heritage. Alienated local residents is perhaps the most telling factor when it comes to overcrowding as it’s broken into two parts: density of tourism, which is the number of visitors per square kilometre, and tourism intensity, which is the number of tourists per one resident.

Seven cities were noted as having the highest scores for both of these elements. Amsterdam is one such destination; the Netherlands capital also scored fairly poorly in terms of negative reviews and overburdened infrastructure, although it ranked well for damage to nature, with very little air pollution as a result of overcrowding.

Dubrovnik was another destination found to be blighted by density and intensity of tourism. The Croatian city has seen a huge increase in visitor numbers, helped by the exposure it received by being a crucial setting for scenes in Game of Thrones. In August the mayor announced plans to slash the number of tourists allowed into Dubrovnik’s ancient centre, with a cap of 4,000 people to be set by 2019. The decision came after Unesco warned Dubrovnik’s world heritage status was at risk in 2016.

Outside Europe both Kuala Lumpur and Macau are at risk of overcrowding, with the former also suffering from a degraded tourist experience as a result and the latter having a high concentration of visitors at attractions.

Unsurprisingly, Rome and Venice in Italy both scored highly for overcrowding. Venice is often held up as the horror story that other cities want to avoid – it also scored in the most at-risk category for overloaded infrastructure and threats to culture and heritage.

Finally, Warsaw’s intensity and density of tourists is high. The Polish capital’s wallet-friendly prices combined with diverse architecture and fascinating history has attracted visitors in their droves.

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