World Travel and Tourism Council & Deloitte to set up travel and tourism report

Published on : Thursday, September 26, 2019

The partnership will come in the form of a report, with the title “The Future of Work in Travel & Tourism.” It will aim on the finest practices and public policy recommendations, which will help businesses within tourism to make success-driving decisions in the coming years.


To quote Guy Langford, Deloitte US’s transportation, hospitality and services industry leader, “As a trusted leader and recognized organization within the travel and tourism sector globally, WTTC is an ideal research partner to explore industry challenges, and help organizations sustain growth in the golden age of travel.”


“‘The Future of Work in Travel & Tourism’ report will allow us to rethink how work and workforces enabled by digital transformations can enhance customer experiences across a number of industries including hotels, cruises, airlines, transportation and restaurants – all supported by the collaboration and coordination of public and private sectors.”


At present, the travel and tourism industry estimates for one in 10 – or 319 million – jobs globally, and makes up 10.4% ($8.8 trillion) of world GDP, meaning its financial impact is priceless individually as well as on a global scale. The development of digitization, nevertheless, means travel and tourism businesses must progress as well as transform, leveraging new technologies and paying close attention to business models that are able to successfully draw the best faculty. Deloitte believes that this change actually calls for a reimagining of the way the sector functions. “The Future of Work in Travel & Tourism” will give suggestion and recommendations that will support such modifications.


“With one in five of all new jobs created in the last five years coming from travel and tourism – and 100 million jobs expected to be created by the sector worldwide in the coming decade – it is vital that our sector is fully prepared to make the most of this opportunity,” Gloria Guevara, WTTC president and CEO, said. “This means that we must understand the roles which people will be performing across our sector; the influence of technology in enhancing the way that companies work with consumers; and the importance of government policy to facilitate best practice and innovation across the sector. We look forward to working with Deloitte on this crucial piece of work.”


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