WTTC conducts strategic workshop on Seamless Traveller Journey Programme

Published on : Thursday, November 14, 2019

The World Travel and Tourism Council (WTTC), which represents global travel and tourism private sector, congregated at the European Parliament in Brussels, Belgium for a critical workshop, bringing together public and private sectors with technology providers to concur on models which are globally inter-operable, technology neutral and cover the end-to-end journey in an effort to advance the vision of a seamless traveller journey.


With the industry growing so rapidly, infrastructure must keep pace with demand but in many cases, especially aviation, old systems are unable to cope with the demand we see today. The number of people travelling every year will only continue to grow, thus, it is crucial that the travel and tourism sector help create conditions for secure and efficient travel through and beyond borders.


The workshop tackled issues such as the industry vision for seamless travel, technology and border control, risk management, privacy and biometrics law.


Research from the WTTC shows that four out of five (80%) international travellers from key European countries (France, Germany, Italy, Spain and the UK) would be willing to share their photographs with relevant organisations if it meant a smoother journey.


With most travellers being low risk, increasing the presence of biometric technology throughout the traveller journey would allow governments to maximise resources and focus on the small number of high-risk travellers. This can also aide in easing capacity and unlocking the full economic potential of travel and tourism.


The Seamless Traveller Journey would allow biometric and biographic data to be provided prior to travel, allowing border agencies to authenticate and pre-clear travellers in advance of arrival, thus reducing cumbersome checks and queues at ports and airports. From a traveller’s perspective, this would present itself as a journey wherein the traveller no longer needs to present travel documents and boarding passes multiple times to a variety of stakeholders at different stages of their journey.


The event counted with high-level representatives from the European Institutions, the private sector members and partners – AENA, Amadeus, Hilton, Hotelbeds, Idemia, KLM, Melia, MSC Cruises, NEC, NH Hotels, Radisson, Royal Caribbean, SITA, Vision-Box, WorldReach Software, among others and Industry organizations such as ACI Europe, CER , IATA, IBMATA


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