Published on : Saturday, January 13, 2018
In 2013 Kapoor joined The Westin Langkawi Resort & Spa as hotel manager and made exceptional changes to improve the resort’s operation, service, and facilities.
He headed the renovation of guestrooms, 20 villas, restaurants, airport lounge, Westin Workout and the main lobby.
The resort has garnered positive returns year on year post refurbishments.
Kapoor will be responsible for all areas of the hotel including future development of associates, product improvement, financial performance, profitability, brand compliance and guest satisfaction in his new role.
Kapoor said that it was an honour to continue the legacy of service excellence that The Westin Langkawi Resort & Spa and Langkawi International Convention Centre is synonymous with Langkawi.
He was thrilled with the opportunity to create indelible moments for guests and to remain the number one address in Langkawi.
He was excited to bring my personal touches and managerial style to the team and inspire them to further elevate the unparalleled service for which their property was known.