Published on : Tuesday, January 9, 2018
The new feature will further bridge the ever present gap between online and offline, offering travelers a more convenient way to access Hong Kong Airport Express.
This marks a new milestone in Klook’s efforts, supported by MTR Corporation, in making Hong Kong a smart city through technological innovation in tourism.
Welcoming over 16 million passengers annually in 2016, the Hong Kong Airport Express is one of the most utilized modes of transportation for travellers departing and arriving via Hong Kong International Airport (HKIA is ranked 8th in the World’s Top 10 Busiest Airports in 2016 by the Airports Council International).
With Klook Mobile App, travelers to Hong Kong can not only use their mobile phones to make payment for Airport Express tickets but can now also access the gates directly with the Mobile Pass, skipping the queue at the counters.
The Mobile Pass, which is made available for offline access on Klook App, is aimed at improving Hong Kong Airport Express’ operational efficiency while ensuring travelers the most seamless and fastest experience to and from HKIA.
Klook’s seamless booking service for Hong Kong Airport Express has received overwhelmingly positive feedback from users worldwide, garnering over 65,000 reviews with average score of 4.8 / 5.0.
Such achievement was also recognized by MTR Corporation, awarding Klook “The Emperor Award” for exceptional sales performance in 2017.
“We are very excited to combine Klook’s technology and MTR Corporation’s innovation in re-defining the booking experience of Hong Kong Airport Express train,” said Eric Gnock Fah, President & COO of Klook.
“With technology at its core, we are committed at revolutionizing the in-destination service sector with railways being a key pillar. We are confident that such initiatives will benefit all stakeholders including local communities, service providers, distribution partners, and travelers.”
Over the years, Klook has been working closely with merchant partners worldwide to drive smart tourism. Integrating Mobile Pass for Hong Kong Airport Express is one example. Many of Klook’s merchant partners are traditional brick-and-mortar businesses that struggle to keep up with the fast pace of technology development and evolving expectations of today’s modern travelers.