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  • American Airlines customer service team unanimously approves new agreement

    Tuesday, January 9, 2024

    The CWA-IBT, representing American’s nearly 15,000 Customer Service team members across airports, Premium Guest Services, and Reservations, successfully ratified a new five-year agreement with the company. This updated contract encompasses substantial enhancements in compensation, benefits, and quality of life provisions that hold significance for the well-being of American’s team.

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