Cathay Pacific Celebrates Skytrax Success With World’s Best Cabin Crew and Lounge Recognition
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Cathay Pacific has been recognized for providing excellent services for international passengers with awards from the 2026 Skytrax World Airline Awards. Cathay Pacific’s cabin crew and first class lounge services have gained international recognition for their services. Cathay Pacific has also won awards for best first class and best airport services.
The latest recognition highlights Cathay Pacific’s continued focus on delivering a premium travel experience across every part of the passenger journey. From the attentive service and professionalism of its cabin crew onboard flights to the comfort, design and hospitality offered in its airport lounges, the airline continues to strengthen its commitment to world-class customer service.
Cathay Group Chief Executive Officer Ronald Lam said: “We are honored to once again be named among the very best airlines in the world, and to receive the awards for World’s Best Cabin Crew and World’s Best First Class Airline Lounge. These recognitions are a testament to the incredible efforts of the entire Cathay team, who continue to deliver excellence in customer experience and service both in the air and on the ground. Importantly, they will serve to motivate us to keep improving as we strive to become our customers’ most loved service brand.
“To achieve this vision, we have already committed around HK$150 billion in investments to expand and upgrade our fleet, enhance our cabins and lounges, and digitally innovate, all of which will elevate the customer experience and reinforce Hong Kong’s status as a world-class international aviation hub. I would like to thank our customers for their continued support, and our people for the passion, professionalism and dedication they bring to every journey.”
The awards were accepted at the Skytrax World Airline Awards ceremony in London by Cathay Pacific’s leadership team, including senior executives who represented the airline during the global aviation event.
The recognition for World’s Best Cabin Crew celebrates the dedication, professionalism and personalised service delivered by Cathay Pacific’s frontline teams. Their commitment to providing a warm, consistent and attentive experience for passengers has played a key role in shaping the airline’s reputation as a leading premium carrier worldwide.
Cathay Pacific’s achievement as the World’s Best First Class Lounge also follows the recent reopening of its iconic The Wing, First lounge at Hong Kong International Airport after a major transformation. The redesigned facility introduces a more refined luxury experience, combining residential-style comfort, elevated dining, personalised service and enhanced privacy. The renewed lounge represents a significant step in Cathay Pacific’s vision for creating world-class airport experiences across its global network.
