Abu Dhabi’s Etihad Airways Sets New Standards in Aviation, Triumphs with Three Global Wins at the 2025 World Travel Awards

Published on December 12, 2025

Etihad Airways, the national carrier of the United Arab Emirates (UAE), has capped off a remarkable year by securing three major global accolades at the World Travel Awards 2025. This prestigious recognition cements Etihad’s position as a global leader in aviation excellence. These awards include:

• World’s Leading Airline Customer Experience
• World’s Leading Airline Economy Class
• World’s Leading Airline Lounge Business Class for the airline’s Premium Lounge at Zayed International Airport in Abu Dhabi.

These triumphs, announced at the World Travel Awards Grand Final Gala Ceremony in Bahrain, reflect Etihad’s unwavering commitment to delivering exceptional customer experiences, elevating travel across every cabin class.

A Record-Breaking Year for Etihad Airways

Etihad’s success at the World Travel Awards is a testament to the airline’s hard work and dedication throughout 2025. With a focus on delivering unparalleled experiences at every touchpoint – from booking to boarding – Etihad has become a symbol of excellence in the skies. Antonoaldo Neves, Etihad’s CEO, expressed immense pride in receiving these accolades, emphasizing the passion and commitment of the entire Etihad family.

“Winning these three global titles is a recognition of our collective dedication to exceptional service and customer satisfaction,” Neves said. “We are determined to continue setting new benchmarks for quality and comfort in aviation.”

Etihad’s achievements go beyond the World Travel Awards. This year, the airline was nominated in 13 categories, including “World’s Leading Airline,” “World’s Leading Airline Cabin Crew,” and “World’s Leading Airline Rewards Programme – Etihad Guest.” The airline’s hub at Zayed International Airport was also nominated in the World’s Leading Airport and World’s Leading Airport Customer Experience categories.

Etihad’s Strategic Growth in 2025

2025 marked a pivotal year for Etihad Airways, showcasing unprecedented growth in its operations and an expansion of its network. One of the airline’s standout achievements was the introduction of the A321LR aircraft, a state-of-the-art addition to Etihad’s fleet. The A321LR brings luxury and comfort to short and medium-haul routes, revolutionizing travel experiences for passengers. With widebody comfort on single-aisle flights, the aircraft offers two First Class suites, 14 Business Class seats with direct aisle access, and Economy Class seats equipped with 4K screens and high-speed Wi-Fi.

The A321LR is designed to enhance guest satisfaction on more routes, allowing Etihad to expand its reach and connect travelers to Abu Dhabi’s iconic attractions with greater ease and frequency.

The World Travel Awards: A Benchmark for Excellence

The World Travel Awards have been the gold standard in recognizing excellence within the global travel, tourism, and hospitality sectors. Established over 30 years ago, these awards highlight the exceptional achievements of businesses that continue to raise the bar within the industry. Etihad’s victory in three major categories at this year’s ceremony further solidifies its reputation as an industry leader.

The airline’s victory in the Customer Experience category, in particular, speaks volumes about Etihad’s focus on tailored services and innovative solutions for its passengers. Whether it’s a seamless booking process, personalized cabin features, or attentive in-flight service, Etihad has shown its dedication to delivering world-class travel experiences.

Etihad’s Continued Innovation and Excellence

In addition to its growth, Etihad has been steadfast in introducing new services that elevate passenger satisfaction. In 2025, the airline launched several luxury services for its passengers, including enhanced on-board entertainment and cabin comfort options. Passengers flying with Etihad can now enjoy more luxurious amenities across all classes, ensuring a memorable journey from start to finish.

Moreover, Etihad has focused on expanding its global network, ensuring that passengers from every corner of the world can experience the comfort and luxury of flying with one of the most innovative airlines in the industry. With new routes and enhanced connectivity, Etihad is set to continue its growth trajectory, providing an unparalleled travel experience.

Looking Ahead: Etihad Airways in 2026 and Beyond

As 2026 approaches, Etihad is committed to pushing the boundaries of air travel. The airline’s focus will remain on providing superior customer experiences, driving innovation across its fleet, and continuing to expand its international network. The A321LR, already proving to be a game-changer in aviation, will be central to this expansion, offering more destinations and a higher frequency of flights.

Etihad’s Premium Service will also be a key area of growth. With its world-leading lounges, luxurious suites, and exceptional in-flight dining, Etihad continues to set the standard for the global airline industry.

Why Etihad Airways is the Airline to Watch in 2025

Etihad Airways’ remarkable achievements in 2025 underscore its dedication to excellence. The airline’s unwavering focus on customer satisfaction, combined with its innovative technologies and luxurious travel experiences, has firmly positioned Etihad as one of the best airlines in the world.

As Abu Dhabi continues to establish itself as a hub for international travelers, Etihad is playing a central role in this transformation, offering passengers an experience that combines comfort, luxury, and unmatched service. Whether traveling for business or leisure, passengers flying with Etihad can expect nothing less than excellence at every step of their journey.