AI-Powered Review Management and Guest Messaging Now Integrated into Cloudbeds Platform: All You Need To Know

Published on December 21, 2025

Cloudbeds, a leading platform in the hospitality industry, has announced a groundbreaking partnership with Traversing.ai, an AI-driven contact center and conversational booking platform. This collaboration will integrate Traversing.ai’s advanced AI solutions into the Cloudbeds ecosystem, providing hotels worldwide with a seamless, unified system to manage guest communication, reviews, and digital messaging through AI-powered automation.

This integration aims to enhance hotel performance by improving responsiveness, boosting guest satisfaction, and driving revenue through more efficient operations. With Cloudbeds’ unified platform and Traversing.ai’s AI capabilities, hotels can automate responses to guest inquiries, centralize online reviews, and increase direct bookings, all from a single system. This partnership supports the growing need for intelligent hospitality technology, helping hotels stay competitive in a rapidly evolving market.

AI-Driven Communication to Streamline Hotel Operations

One of the key benefits of this integration is the ability to improve guest communication through AI-powered automation. By unifying voice, chat, and messaging channels, hotels can significantly reduce response times, ensuring guests receive timely and efficient service. Whether communicating through phone calls, messaging apps, or digital channels, hotels can respond instantly to guest inquiries, improving overall service delivery.

Moreover, the integration includes the ability to auto-translate communications into more than 100 languages, enabling hotels to cater to international guests and ensuring seamless communication regardless of language barriers. This real-time communication ability is crucial for delivering high-quality guest experiences, particularly in a multicultural and diverse travel environment.

Enhancing Revenue Performance and Direct Bookings

The partnership also promises to enhance hotel revenue through AI-driven tools. By utilizing Dynamic Upsells, personalized recommendations, and targeted offers, Traversing.ai helps hotels increase direct bookings and generate additional incremental revenue. This technology allows hotels to tailor their offerings to guest preferences, improving the chances of upselling services like room upgrades, dining, and spa experiences.

Hotels can also benefit from the Review Management Suite, which centralizes guest reviews from major platforms. By automating review responses and monitoring online feedback, hotels can improve their online reputation and guest loyalty, contributing to long-term success. The increased review response rate also strengthens brand consistency, ensuring that guests’ voices are heard and that the hotel maintains a positive online presence.

Simplifying Hotel Operations and Improving Service Efficiency

The integration of Traversing.ai’s solutions into Cloudbeds’ platform simplifies hotel operations by centralizing communication, review management, and guest engagement. This technology helps reduce operational costs by automating routine tasks and workflows, allowing hotel staff to focus on more complex, value-driven interactions with guests. By streamlining these operations, hotels can operate more efficiently while maintaining high service standards.

The Cloudbeds ecosystem already connects hotel operations, revenue management, distribution, and guest experiences in one powerful system. Now, with the addition of Traversing.ai’s AI solutions, hoteliers can further enhance the guest journey by ensuring that communication is fast, personalized, and efficient at every touchpoint, from booking to checkout.

Seamless Integration for Global Hotel Operators

The Traversing.ai integration is now available to Cloudbeds customers worldwide. Hotels of all sizes, from boutique properties to large multi-location chains, can easily activate the system, which adapts to their specific needs and operational models. The technology provides flexibility and reliability, enabling hotels to maintain brand-aligned communication while enhancing guest engagement without adding operational complexity.

With AI-driven tools and omnichannel communication capabilities, hotels can scale their guest service and review management efforts to meet the demands of today’s competitive hospitality landscape. The result is a seamless guest experience that strengthens guest loyalty and increases operational efficiency.

Transforming the Guest Experience with Cloudbeds and Traversing.ai

The collaboration between Cloudbeds and Traversing.ai marks a significant step forward in the evolution of hotel technology. By combining AI-powered communication, review management, and dynamic upselling, this partnership provides hotels with a unified platform to enhance guest satisfaction and drive revenue. As the hospitality industry increasingly embraces AI-driven solutions, hotels that adopt this technology will be well-positioned to offer exceptional service and stay competitive in a fast-changing market.