Air France awarded 5 stars in Apex Airline Ratings

Friday, October 28, 2022

On 26 October 2022, at the APEX/IFSA Awards ceremony in Los Angeles, Air France was certified for the first time as a 5-star airline in the official 2023 APEX airline ratings.

To draw up these ratings on a scale of 1 to 5 stars, over one million flights were rated by passengers from nearly 600 airlines worldwide. For Air France, this first place on the rating scale recognizes the comfort of its seats, the excellence of its cabin service, the quality of its catering offer, the wealth of in-flight entertainment and its connectivity service.

At the ceremony, Air France was also a finalist in the “IFSA Best Inflight Food or Beverage” category for its sustainable onboard experience. In terms of catering, by the end of 2022, Air France will offer 100% French meat, dairy and egg products on all its flights departing from Paris, as well as fish from sustainable fisheries. A vegetarian dish is also systematically offered and children’s and infant menus are prepared using organically grown products. To limit food waste, the airline also offers a pre-flight meal order service in the Business cabin on its entire long-haul network. Air France is also committed to recycling and eliminating 90% of single-use plastic on board its aircraft by the beginning of 2023, notably through the development of eco-designed on-board items.

In 2022, Air France also received the highest distinction for the second year running – the Diamond Award – in the APEX Health Safety powered by SimpliFlying ranking. This ranking recognizes the best measures implemented by airlines in terms of health and safety on board. The company was also recognized for the quality of its health measures in its lounges at Paris-Charles de Gaulle airport. Following comprehensive audits of the Air France Protect programme, which covers all the airline’s health measures on the ground and on board, APEX rewarded Air France’s commitment to making the health and safety of its customers and staff a top priority.

The Airline Passenger Experience Association (APEX) is a network of the world’s leading airlines, airports, alliances, suppliers, and related companies committed to elevating the air travel experience for passengers. The APEX Awards, held annually, is the first official airline rating programme based solely on passenger feedback. More than one million flights were rated by customers of nearly 600 airlines worldwide.

The International Flight Service Association (IFSA) is a global professional association created to serve the needs and interests of the onboard services industry.

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