All Nippon Airways Introduces Free Wi-Fi for Business Class Passengers

Thursday, April 11, 2024

Beginning this summer, All Nippon Airways (ANA), Japan’s leading 5-Star airline for an impressive streak of 11 consecutive years, will introduce complimentary ANA Wi-Fi Service for its Business Class travelers on international flights. This initiative underscores ANA’s commitment to enhancing the in-flight experience for its discerning passengers. Since its inception in 2014, ANA Wi-Fi Service has facilitated internet access, email usage, and social media engagement for passengers during their journeys. Notably, this expansion to include complimentary Wi-Fi for Business Class underscores ANA’s dedication to catering to the evolving needs of its clientele.

In addition to the complimentary Wi-Fi service for Business Class, ANA aims to extend its offering to Premium Economy and Economy Class passengers by the conclusion of March 2025. This phased rollout demonstrates ANA’s strategic approach to implementing enhancements across its various cabin classes, ensuring that all passengers can enjoy enhanced connectivity during their international travels. By prioritizing accessibility to Wi-Fi services, ANA is poised to further elevate the overall travel experience for its passengers, irrespective of their chosen class of service.

ANA Wi-Fi Service’s evolution since its launch in 2014 reflects the airline’s commitment to innovation and customer satisfaction. Originally introduced for international flights, the service has since been expanded to include complimentary Wi-Fi access on domestic flights, catering to the needs of travelers across different routes. Moreover, ANA has previously provided complimentary Wi-Fi for First Class passengers on international flights, further underscoring its dedication to offering premium amenities and services. This continual expansion of Wi-Fi offerings underscores ANA’s proactive stance in adapting to technological advancements and meeting the expectations of modern travelers.

“ANA is dedicated to continuously elevating our customer experience, and the additional Wi-Fi enhancements that will be utilized for personal or business purposes is the latest offering for our passengers,” said Tomoji Ishii, Executive Vice President, Customer Experience Management and Planning of ANA. “Our ongoing efforts to expand inflight services is to provide our customers with an even more enjoyable and connected experience onboard.”

*1:
◆On 3 of the B777-300ER aircraft, each with 212 seats and featuring non-THE Room Business Class seating, the in-flight internet supplier will undergo a change. The service will be introduced promptly upon its readiness.
◆For the 6 B767-300ER aircraft, each with 202 seats, the current in-flight internet service will cease on May 31, 2024. This suspension is attributed to the withdrawal of the in-flight internet supplier, SITA, from the business.

*2: Texting encompasses the exchange of text messages via various platforms such as social media, email, and more.

« Back to Page

• All Nippon Airways Boosts International Flights to 26 from Tokyo Haneda Terminal 2

• JAL and ANA report significant profit recovery

• Vietnam, Indonesia help drive tourism recovery in Japan

• Sabre Corporation announced agreement with Radixx and All Nippon Airways