Atlantis Dubai Achieves Certified Autism Center Designation for Leading the Way in Inclusive Hospitality

Thursday, April 11, 2024

Atlantis Dubai proudly joins Atlantis Aquaventure in earning the Certified Autism Center™ (CAC) designation from the International Board of Credentialing and Continuing Education Standards (IBCCES). This notable achievement extends to both Atlantis, The Palm and Atlantis The Royal, making them the first resort destination in the Eastern Hemisphere to attain this esteemed status. It reflects the unwavering dedication of the team to create exceptional experiences for guests with diverse needs, fostering an inclusive environment for all.

The CAC™ designation is awarded to organizations that undergo specialized training and evaluation to better understand and accommodate autistic and sensory-sensitive guests, as well as individuals with other specific needs. This designation ensures that a minimum of 80% of colleagues are trained in autism and sensory awareness, equipped to deliver exceptional service to individuals on the autism spectrum. In collaboration with IBCCES, the staff at Atlantis Dubai underwent extensive training to comprehend the varying needs of potential guests. Over 90% of guest-facing colleagues across both resorts participated in Autism & Sensory Awareness (ASA) training. Additionally, the Learning & Development team introduced a Weekly Briefing Topic on Autism and Sensory Awareness, completed by an additional 1,500 colleagues at Atlantis Dubai.

In addition to training initiatives, Atlantis Dubai has implemented various accommodations, including:

• The Atlantis Dubai website features an accessibility tab offering downloadable sensory guides. These guides, available for rooms, restaurants, and experiences across both Atlantis, The Palm and Atlantis The Royal, provide sensory ratings, enabling individuals with Autism Spectrum Disorder (ASD) to plan their visit in advance.
• Designated quiet zones are available throughout both resorts to offer guests a moment of respite from sensory stimulation. These zones include areas such as the concierge lounge, outdoor cabanas, Imperial Club lounge, and the Explorers Club underwater theatre at Atlantis, The Palm, as well as the Royal Club lounge, outdoor cabanas, Royal Majlis banquet lounge, and the Explorers Club lounge at Atlantis The Royal.

By completing the CAC™ program, Atlantis Dubai plays a pivotal role in the broader initiative led by the Department of Economy and Tourism (DET) for Dubai to become the first Certified Autism Destination™ (CAD) in the Eastern Hemisphere. In just one year, the city has made significant strides towards this goal, reflecting Dubai’s commitment to inclusivity and accessibility for all travelers, under the leadership of His Highness Sheikh Mohammed Bin Rashid Al Maktoum.

“We are incredibly proud to become the first resort destination in the Eastern Hemisphere to earn the Certified Autism Center™ (CAC) designation,” said Kelly Timmins, Director of Marine Animal Operations and Sustainability at Atlantis Dubai. “Partnering with IBCCES is part of our long-term Corporate Social Responsibility strategy under the Atlantis Atlas Project, with initiatives focused on supporting people and the planet on our journey to becoming a sustainable tourism business. We look forward to welcoming all guests to Atlantis Dubai for an enjoyable and memorable experience.”

“Atlantis Dubai is at the forefront of revolutionizing accessibility standards within the hospitality industry. Their pioneering initiatives at Aquaventure Waterpark, coupled with securing this designation for both Atlantis, The Palm and Atlantis The Royal, demonstrate a profound dedication to inclusivity. And we wholeheartedly commend their tireless efforts.” said Myron Pincomb, IBCCES Board Chairman. “This collective commitment across the industry is propelling Dubai towards its goal of becoming a Certified Autism Destination™, reshaping the tourism landscape to ensure that everyone, regardless of ability, can fully embrace, savour, and craft cherished memories in this extraordinary city.”

Atlantis Dubai proudly joins Atlantis Aquaventure in earning the Certified Autism Center™ (CAC) designation from the International Board of Credentialing and Continuing Education Standards (IBCCES). This notable achievement extends to both Atlantis, The Palm and Atlantis The Royal, making them the first resort destination in the Eastern Hemisphere to attain this esteemed status. It reflects the unwavering dedication of the team to create exceptional experiences for guests with diverse needs, fostering an inclusive environment for all.

The CAC™ designation is awarded to organizations that undergo specialized training and evaluation to better understand and accommodate autistic and sensory-sensitive guests, as well as individuals with other specific needs. This designation ensures that a minimum of 80% of colleagues are trained in autism and sensory awareness, equipped to deliver exceptional service to individuals on the autism spectrum. In collaboration with IBCCES, the staff at Atlantis Dubai underwent extensive training to comprehend the varying needs of potential guests. Over 90% of guest-facing colleagues across both resorts participated in Autism & Sensory Awareness (ASA) training. Additionally, the Learning & Development team introduced a Weekly Briefing Topic on Autism and Sensory Awareness, completed by an additional 1,500 colleagues at Atlantis Dubai.

In addition to training initiatives, Atlantis Dubai has implemented various accommodations, including:

• The Atlantis Dubai website includes an accessibility section where visitors can download sensory guides. These guides, available for rooms, restaurants, and experiences across both Atlantis, The Palm and Atlantis The Royal, provide sensory ratings, enabling individuals with Autism Spectrum Disorder (ASD) to plan their visit in advance.
• Both resorts provide designated quiet areas where guests can take a break from sensory stimulation and relax. These zones include areas such as the concierge lounge, outdoor cabanas, Imperial Club lounge, and the Explorers Club underwater theatre at Atlantis, The Palm, as well as The Royal Club lounge, outdoor cabanas, Royal Majlis banquet lounge, and the Explorers Club lounge are available at Atlantis The Royal.

By completing the CAC™ program, Atlantis Dubai plays a pivotal role in the broader initiative led by the Department of Economy and Tourism (DET) for Dubai to become the first Certified Autism Destination™ (CAD) in the Eastern Hemisphere. In just one year, the city has made significant strides towards this goal, reflecting Dubai’s commitment to inclusivity and accessibility for all travelers, under the leadership of His Highness Sheikh Mohammed Bin Rashid Al Maktoum.

During World Autism Month this April, Atlantis Dubai warmly welcomes individuals of determination to join its complimentary access program for Aquaventure Waterpark and The Lost Chambers Aquarium. Presenting a valid ID card at the ticketing plaza entitles individuals of determination and one caregiver to receive two complimentary tickets each for both attractions. Additionally, two accompanying guests will enjoy a 50% discount on admission tickets.

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