Australia’s First Online To In Home Vet Network Enhances Pet Care

Published on December 6, 2025

Australia has made a groundbreaking leap in pet care with the launch of the country’s first fully integrated hybrid online-to-in-home veterinary service. In an exciting development, Dial A Vet, Australia’s fastest-growing veterinary telehealth platform, has teamed up with Pawssum Mobile Vets, Australia’s largest mobile vet service. This collaboration aims to deliver a seamless veterinary care experience, bridging the gap between telehealth consultations and in-home veterinary services.

Revolutionising Pet Care Across Australia

The newly established partnership offers pet owners immediate online triage through Dial A Vet, ensuring quick consultations for any pet-related issues. If further medical attention is required, including diagnostics, treatments, vaccinations, or palliative care, the case is seamlessly transferred to Pawssum’s national mobile vet network. This transition offers owners a unique benefit continuity of care without the need to stress over taking their pets to a clinic.

The online platform ensures that pet owners no longer have to wait long hours for veterinary assistance. Instead, they can receive immediate advice and recommendations on how to best care for their pets, with options for at-home follow-up services provided by Pawssum Mobile Vets.

Introducing a Fit-to-Fly Certification

A major feature of this partnership is the introduction of the Fit-to-Fly certification pathway. This innovation enables pet owners to begin travel preparations for their pets through an initial telehealth consultation. During the consultation, veterinarians discuss the pet’s temperament and provide recommendations for managing any potential anxiety during travel. Once the online consultation is complete, a Pawssum vet then attends the home to conduct the mandatory physical health check and issue the necessary travel certificates. This service ensures that pets are fit for travel while being cared for in the comfort of their own environment, reducing the stress typically associated with visits to the clinic.

This new service comes as part of Australia’s broader effort to enhance pet welfare and streamline the process of international pet travel. By offering a smoother and more efficient pathway for obtaining the required health certificates, this partnership further demonstrates Australia’s leadership in animal care innovation.

Compassionate End-of-Life Care for Pets

Another remarkable aspect of the Dial A Vet and Pawssum partnership is its support for pet owners during one of the most difficult times in pet ownership end-of-life care. Through Dial A Vet’s Quality of Life assessments, owners can receive guidance about their pet’s condition and when the final stages of life may be approaching. This compassionate service is followed by Pawssum Mobile Vets offering in-home euthanasia services.

The in-home euthanasia ensures pets remain calm and free from the stress of transport, providing both the pet and the family with a peaceful and dignified experience. This model of care prioritises the emotional well-being of families, offering them the time they need for meaningful goodbyes in a private and familiar setting.

A Seamless Integration of Services

This collaboration brings a modern, patient-focused approach to the forefront of veterinary care in Australia. By combining the telehealth capabilities of Dial A Vet with Pawssum’s extensive mobile network, this partnership provides pet owners with the convenience of access to immediate consultations, hands-on treatment, and essential travel support, all from the comfort of their home.

The alliance strengthens Australia’s commitment to the welfare of pets, offering a practical solution to the growing need for at-home veterinary services. Additionally, it highlights the country’s ongoing efforts to enhance the travel experience for pet owners, ensuring pets are fit for travel and safely cared for during their journey.

A Growing Trend in Veterinary Care

This partnership is part of a larger trend within Australia’s pet care industry, where the demand for mobile, flexible veterinary services continues to rise. As more pet owners seek convenience and compassion in the care of their animals, businesses like Dial A Vet and Pawssum are leading the way with innovative solutions that meet the evolving needs of the pet-owning community.

This hybrid approach to veterinary care is not only an enhancement to existing services but a critical development in improving the quality of life for pets across Australia. Whether it’s for travel, routine check-ups, or end-of-life care, pet owners can now turn to a comprehensive, integrated model that prioritises their pets’ well-being at every stage.