British Airways joins hands with AirPortr for new luggage portals at Heathrow

Tuesday, July 20, 2021

British Airways has teamed up with AirPortr to create new fast bag drop areas at Heathrow’s Terminal 5. With the first drop-off point planned at the Heathrow Express train platforms, customers will be able to quickly and securely drop-off their luggage at peak times, before travelling bag-free straight through to security.

The team seal, secure and check in bags for customers’ flights, before being collected from the reclaim at their destination. Customers can also choose to book luggage collections from their home address, from £19. This service allows travellers to check in their bags from the comfort of their own doorstep, with a vetted delivery driver.

AirPortr ensures that once collected, bags are sealed and monitored throughout the delivery process. Passengers can track their luggage online from the moment it leaves their doorstep, or at the Terminal 5 key access areas, right up to the bag being loaded onto the aircraft. Customers using the services also receive digital bag tag receipts.

Tom Stevens, Director of Customer Experience, British Airways said in a statement that ahead of July 19, the airport have been busy investigating and trialling ways to ensure that it can offer customers the smoothest journey through the airport possible. He said that the authorities believe the contactless initiative with AirPortr allows customers to avoid baggage check-in queues and move through the airport without the hassle of carrying luggage, as well as offering the reassurance that the airport is doing everything to ensure the safe delivery of their bags from doorstep to destination.

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