China Airlines Positions Itself as Taiwan’s Flagship Carrier: Scarlet Brough-Mylod Discusses Tech Innovation, Business Travel, and Premium Service at Travel Tech Show 2025 in London

Published on July 11, 2025

By: Tuhin Sarkar

At the bustling halls of the Travel Tech Show 2025 in London, Scarlet Brough-Mylod, Sales Manager for China Airlines UK, took time to speak about how the airline is carving its niche in a competitive aviation landscape. As Taiwan’s flagship carrier, China Airlines is not only connecting travelers across continents but also embracing the transformative power of technology to redefine the travel experience.

Flying the Flag for Taiwan

China Airlines stands as the premier national airline of Taiwan, proudly flying the flag of the island nation across major global routes. As Scarlet explained, the airline currently operates five weekly flights from London Heathrow directly to Taipei, the vibrant capital of Taiwan. This strategic route provides travelers, especially business passengers, with seamless connections onward to Australia on the same day.

This direct link is significant for business and leisure travelers alike. It reduces transit times and underscores China Airlines’ commitment to offering convenience and efficiency to its passengers.

The Role of Technology in Aviation’s Future

One of the most notable aspects of the Travel Tech Show was the strong emphasis on technological innovation, a trend not lost on China Airlines. When asked about the role technology plays for the airline, Scarlet expressed clear enthusiasm.

“I think the travel industry in general is becoming more and more tech-focused,” she noted. “Learning about new developments and how they fit into the future of the business is definitely useful.”

From digital booking systems and enhanced customer service tools to new in-flight experiences powered by tech, China Airlines is staying ahead of the curve. Attending industry events like the Travel Tech Show allows the airline to network with technology providers and explore partnerships that could elevate the passenger journey.

Spotlight on the A350

During the interview, Scarlet proudly displayed a model of the China Airlines A350 aircraft. The airline operates this modern aircraft on the London Heathrow–Taipei route, offering passengers a state-of-the-art flying experience.

“The onboard service is fantastic,” said Scarlet, emphasizing the world-class experience passengers can expect. “The food and drinks offering is great. We’ve had nothing but great feedback.”

Indeed, the A350 is celebrated for its fuel efficiency, spacious cabin, quieter engines, and advanced air quality systems. For business travelers, these comforts can make all the difference during long-haul flights.

A Focus on Business Travelers

For China Airlines, business travelers represent a key market segment. Scarlet shared insights into how the airline caters specifically to these passengers’ needs.

“Flexibility is one,” she explained. “Sometimes they don’t know if meetings will definitely happen on certain dates, so they may have to shift the date around. Being able to change the ticket is important.”

She added that business passengers also appreciate more comfortable seating and enhanced service levels, though the core difference lies in flexibility and schedule reliability rather than radically different products.

Taiwan as a Business Hub

As Taiwan continues to assert itself as a hub for high-tech industries and global trade, the importance of direct connectivity cannot be overstated. Scarlet highlighted that there are significant business opportunities in Taiwan, making it crucial for the airline to promote its non-stop services.

“There are big markets in Taiwan for certain industries,” she said. “It’s a big focus for us to make sure people are aware that we’re a Taiwanese airline and that we have the non-stop service to Taiwan.”

With growing demand for travel from Europe to Asia and Australasia, China Airlines is positioning itself as the carrier of choice for passengers seeking both convenience and quality.

The Path Forward

Looking ahead, China Airlines aims to further integrate technology into its operations, enhance its premium offerings, and strengthen its reputation as Taiwan’s leading airline. By maintaining its focus on customer experience and staying ahead of tech trends, the airline is poised to meet the demands of the modern traveler.

As the Travel Tech Show 2025 wraps up, it’s clear that China Airlines is not merely flying passengers from one destination to another. Instead, it’s forging connections that bridge business, technology, and cultural exchange, making it a significant player in the future of global aviation.