Coforge Limited strikes multi-year partnership with Carnival UK for enhanced cruise line operations

Tuesday, March 5, 2024

Coforge Limited, a prominent global provider of digital services and solutions, has revealed a multi-year strategic collaboration with Carnival UK, the parent company of P&O Cruises and Cunard. This partnership aims to bolster the Quality Engineering (QE) and Testing capabilities of both cruise lines across all operational fronts, ensuring seamless holiday experiences and exceptional guest satisfaction in the digital age.

This strategic partnership goes beyond QE and Testing, enhancing the operational prowess of the brands involved. Serving as their exclusive QA and Testing supplier, Coforge is dedicated to scrutinizing and optimizing every critical system, facilitating a smooth transition through digital transformation.

With a deep understanding of the travel and hospitality sector, Coforge’s established QE and Testing methodologies empower P&O Cruises and Cunard to deliver excellence in service across their operations. Leveraging automation, data-driven insights, and rigorous testing protocols, Coforge aims to significantly enhance operational efficiency, elevating performance from shore to sea. The partnership with Coforge encompasses all aspects spanning shore, fleet, and digital realms.

This proactive problem-solving approach enables the preemptive resolution of potential issues, ensuring operational fluidity and upholding the brands’ renowned standards of guest satisfaction. Such strategies and enhanced resources bolster reliability and efficiency, aligning with the ambitions of digital transformation.

By prioritizing comprehensive testing, P&O Cruises and Cunard aspire to provide exceptional guest experiences, exceeding expectations at every interaction point. This holistic strategy, championed by Coforge’s Centre of Excellence (COE) in QE & Automation, foresees a future defined by outstanding experiences, reinforcing the industry leadership of both brands.

Coforge’s track record of delivering dependable, high-quality QA and Testing solutions, trusted by leading entities across various sectors including cruise lines, airlines, airports, GDSs, cargo, logistics, and rail, alongside its commitment, integrity, and receptiveness to customer needs, played a pivotal role in forging this partnership.

Carnival UK chief information officer Matt Denny said: “We are proud to partner with Coforge to reinforce our commitment to operational excellence and guest satisfaction, particularly as we navigate the digital age. Its expertise in Quality Engineering and Testing Automation will be instrumental in ensuring high quality IT processes and solutions, improving employee experience and guest satisfaction. “

Chris Manuel, Senior Vice President, Quality Engineering and Testing Services, Coforge added, “We are excited to embark on this journey with P&O Cruises and Cunard. Our mission is to empower them with the highest standards of quality and testing excellence, contributing to the seamless and extraordinary experiences their guests deserve, while embracing the opportunities that digital transformation brings.”

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