Courtyard by Marriott Mahabaleshwar Assigns Laxmi Singh as the New Front Office Manager

Published on November 30, 2025

A significant leadership transition has been formally confirmed at the Courtyard by Marriott Mahabaleshwar, as Laxmi Singh has been named the establishment’s new Front Office Manager. This key appointment, which was officially announced recently, is expected to bring substantial enhancements to the overall guest experience and operational efficiency within the resort’s high-standard hospitality framework. The strategic decision was detailed in a statement released by the hotel management, underscoring a commitment to continuous service excellence.

An Experienced Leader Joins the Mahabaleshwar Team

A wealth of experience, spanning over eight years, is being brought to the position by Laxmi Singh. Her professional tenure has been comprehensively built across crucial areas of the hospitality industry, including guest relations, front office operations and critical team management, with experience being accumulated in both domestic and international capacities. This extensive and varied background is considered a crucial asset for a premium destination like the Mahabaleshwar property. The resort’s confidence in the new manager is clearly rooted in her comprehensive background and proven ability to navigate the complexities of modern hotel operations.

Gratification regarding the appointment of Laxmi Singh was expressed by Rahul Janve, General Manager of Courtyard by Marriott Mahabaleshwar. It was highlighted that her profound understanding of guest expectations, coupled with strong operational acumen, had been proven throughout her career. Furthermore, her established track record within the Marriott portfolio was prominently cited as making her an invaluable addition to the existing leadership team. Confidence was explicitly conveyed that her expertise would effectively further enhance the resort’s service excellence and strategically elevate the overall guest experience provided at the stunning Mahabaleshwar location.

Focus on Service Excellence and Legacy Building

The transition to this executive managerial post is strongly supported by a history of dedicated service within the Marriott brand ecosystem. Previously, a key role had been filled by Laxmi Singh at the very same Courtyard by Marriott Mahabaleshwar as Guest Relations and Loyalty Manager, during which period notable improvements in guest engagement and loyalty programmes were contributed to. The foundation for her current role was further solidified during her time at the Courtyard by Marriott Pune, where the role of Assistant Front Office Manager was held, ensuring that support was provided for departmental processes and guest service initiatives.

Her deeper experience in the wider hospitality sector was also duly noted, establishing her as a well-rounded professional. This earlier work includes pivotal roles with Accor Residences in Qatar, dedicated tenures at The Fern Hotels and Resorts and Taj Hotels and Resorts and contributions made at Chhatrapati Shivaji Maharaj International Airport. Her professional credentials have been officially acknowledged at the highest levels; recognition was previously received as a distinguished Guest Voice Champion and she was simultaneously distinguished as a Top 5 Performer in South Asia for Marriott Bonvoy Occupancy in 2024. These accolades reflect the high standards of hospitality that are expected to be maintained and surpassed at the Courtyard by Marriott Mahabaleshwar.

In the scope of her new and expanded responsibilities, the crucial daily front office operations will be undertaken by Laxmi Singh. Moreover, the guidance of overall service delivery will be ensured and the performance of the front-line team will be meticulously overseen. The primary objective is to streamline processes while simultaneously ensuring that every guest interaction is handled with exceptional care, cementing the reputation of the Mahabaleshwar resort as a leader in premium hospitality.

The significance of the Courtyard by Marriott Mahabaleshwar in her personal career journey was personally affirmed by Laxmi Singh. She stated that she was deeply honoured to assume this leadership role at a property she holds in such high regard. A forward-looking commitment was expressed: to build meticulously upon the existing legacy of warm hospitality established by the property and to further enrich the overall guest experience provided by the esteemed Mahabaleshwar resort. The appointment of Laxmi Singh is therefore being viewed not merely as a replacement, but as a proactive move to fortify the property’s commitment to service excellence within the competitive luxury hospitality landscape.