Emirates rolls specialized training for travellers with hidden disabilities

Thursday, March 30, 2023

With concerted efforts to further enhance support services for travellers with hidden disabilities including Autism, Emirates has rolled out specialised training to more than 24,000 global cabin crew and ground staff, collaborated with Dubai Airport on a useful travel planner and autism friendly route to make the pre-boarding experience more seamless, and implemented additional thoughtful measures to ensure passenger comfort onboard.

More than 24,000 cabin crew and ground staff globally have completed Emirates ‘Introduction to Autism and Hidden Disabilities’ training. The online course was first launched in 2022 and covers a range of topics from the UAE National Policy for People of Determination, recognising autism, practical tips on how to assist passengers with hidden disabilities, responding with empathy, and information on the official support systems to help passengers in the airport.

Categorised as a hidden disability, autism spectrum disorder is a neurological and developmental disorder that affects how people interact with others, communicate, learn, and behave. Known as a spectrum disorder because there are wide variations in the types and severity of symptoms people experience, a range of sensory needs can occur. For some travellers, the airport and aircraft experience may feel too noisy, too bright, too unfamiliar, or too busy – and these are some of the areas in which Emirates is striving to facilitate planned and positive travel experiences, for customers with autism.

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