Flyadeal Redefines Budget Travel By Introducing Free Carry-On And Stress-Free Booking Flexibility For All Passengers Across Domestic And International Routes

Published on December 29, 2025

flyadeal is revolutionizing budget travel by introducing a free carry-on allowance and increased flexibility across its fare bundles, making it easier for passengers to travel without extra costs. This move is part of the airline’s commitment to enhancing the overall customer experience, providing more convenience for budget-conscious travelers. With the addition of flexible date changes and a streamlined booking process, flyadeal aims to offer a more stress-free journey, catering to the growing demand for low-cost travel options that don’t compromise on essential services. The changes reflect the airline’s focus on meeting passenger needs while maintaining affordability and flexibility across its domestic and international routes.

flyadeal, Saudi Arabia’s rapidly growing low-cost airline, has introduced a series of customer-focused changes designed to enhance convenience, flexibility, and overall travel experience. The airline is responding to feedback from its passengers by improving its services, adding new benefits, and ensuring its travelers can enjoy a stress-free journey without compromising on affordability.

One of the most notable enhancements is the introduction of a 7kg free carry-on baggage allowance, available to passengers who book flyadeal’s most basic fare, ‘fly.’ This upgrade offers significant value to passengers opting for the airline’s budget-friendly option, allowing them to bring more essentials on board. It acknowledges that even those traveling on a tight budget often need to carry important items such as laptops, medications, and travel documents. Now, passengers can enjoy the peace of mind knowing they can bring more without incurring extra costs for baggage.

The free carry-on baggage benefit applies to all flyadeal’s domestic flights within Saudi Arabia and its expanding international network. These flights are operated from the airline’s key hubs in Riyadh, Jeddah, Dammam, and Madinah. By adding this benefit to its basic fare package, flyadeal aims to cater to the growing demand for cost-effective travel options without sacrificing convenience. As the airline continues to build its presence in the competitive low-cost travel market, this enhancement is a clear indication of its commitment to offering value-driven services for budget-conscious passengers.

In addition to the new carry-on allowance, flyadeal is relaunching other ancillary services to raise awareness about its three-tier fare options: ‘fly,’ ‘fly+,’ and ‘flyMax.’ These fare bundles have been carefully designed to cater to various traveler needs, giving customers the flexibility to choose the level of service that best suits their budget and preferences. The relaunch includes the introduction of flexible booking options that make it easier for passengers to change their travel plans if necessary. For instance, flyadeal now offers free date changes for both ‘fly’ and ‘fly+’ bookings within two hours of making a reservation. This flexibility makes it easier for travelers to adjust their plans without worrying about additional fees or penalties.

For bookings made on ‘fly’ or ‘fly+,’ customers can amend their travel plans up to 90 minutes before departure for a nominal service fee. This feature caters to passengers who may need to make last-minute adjustments to their travel schedule. Whether it’s due to a change in business plans, unexpected personal events, or a shift in flight availability, these flexible options allow customers to travel with greater peace of mind knowing they have more control over their itinerary.

The airline’s premium offering, ‘flyMax,’ includes even more perks designed to appeal to frequent flyers and travelers seeking higher levels of comfort and flexibility. Passengers purchasing ‘flyMax’ fares can enjoy unlimited complimentary flight changes up to 90 minutes before departure, a benefit that ensures flexibility even at the last minute. This is particularly beneficial for business travelers and others with dynamic schedules who may need to make frequent changes to their flights.

In addition to the flexibility of flight changes, passengers who purchase the ‘flyMax’ fare are also entitled to a full refund on cancellations made up to three days before their scheduled departure. This comprehensive cancellation policy offers a higher level of assurance for passengers, allowing them to confidently make bookings knowing they won’t be penalized if their plans change unexpectedly.

These new customer experience enhancements reflect flyadeal’s ongoing commitment to meeting the evolving needs of its passengers. By listening to customer feedback and conducting continuous consumer surveys, the airline is making data-driven decisions to improve its offerings. Abdullah Adel Alahmadi, the airline’s Senior Manager for Ancillary and Loyalty, explained that the goal of these changes is to provide more value to passengers while making travel planning easier and less stressful.
Furthermore, the airline recognizes that passengers sometimes need greater flexibility and understanding of the benefits available to them. With the introduction of flexible booking options, flyadeal is removing some of the stress associated with travel planning, helping customers make decisions more confidently. This flexibility, coupled with the added carry-on baggage benefit, gives travelers the freedom to enjoy a more relaxed and convenient flying experience.

flyadeal is enhancing budget travel by offering a free carry-on and increased flexibility across its fare bundles, aiming to provide more convenience and value for budget-conscious travelers. This move responds to customer feedback and meets the growing demand for affordable yet flexible travel options.

Overall, these improvements reflect flyadeal’s dedication to remaining a competitive player in the low-cost airline market. By continuously enhancing its offerings and introducing new benefits that focus on customer satisfaction, the airline is solidifying its position as a customer-first carrier. As flyadeal continues to expand its network and improve its services, passengers can expect even more value-driven enhancements that cater to their needs for affordability, convenience, and flexibility. Whether traveling domestically within Saudi Arabia or internationally, passengers can now look forward to a more comfortable and customer-friendly experience every time they board a flyadeal flight.