Flynas Tops Saudi Aviation Rankings In GACA’s June 2025 Index For Exceptional Service: Know More About It

Published on July 27, 2025

Image Credit : www.flynas.com

In a significant achievement for the Saudi aviation scene, flynas, the Kingdom’s low-cost carrier, has taken the lead as the best performing airline in the General Authority of Civil Aviation (GACA) classification index, as of June 2025. With only 26 complaints per 100,000 passengers and a 100% on-time complaints resolution rate, flynas is setting the standard for passenger satisfaction. This accomplishment represents the carrier’s ongoing dedication to superior service, on-going response to passengers’ needs and overall success within the travel & tourism industry.

Monthly The GACA Index ranks the performance airlines in terms of passenger complaints and the resolution of these complaints. The June 2025 results bode well for the sector, which is especially pertinent to Saudi Arabia’s growing travel and tourism sector, which places the country at the forefront as a global aviation hub.

flynas: A Leader in Customer Satisfaction

Saudi airlines received 1,370 complaints from passengers in June 2025 across several categories including flight delays, baggage delivery and ticketing issues, GACA said in its report. Nonetheless, flynas was the leading sector with the least complaints. The airline as a whole has been leading the way in both pro-active customer service, and deriving benefits from a strong track record of complaint resolution within the aviation industry of the Kingdom of Saudi-Arabia.

That is quite remarkable considering the nature of the air travel business and the size of Flynas’ operation in June 2025 just 26 complaints were taken per 100,000 passengers. The airline also sustained a 100% on-time complaint resolution rating, which means every customer complaint was resolved in the quickest time-frame. The lifelong Continue ReadingThis Virtuous Budget Buy Beats Both Expensive and Cheap FoundationsLet’s be real: Between the stress of work, life, and all the holiday festivities that cram the end of the year, just navigating daily life can tax our skin.

By comparison, Saudia Airlines, Saudi Arabia’s flag carrier, rated second worst, with 32 complaints per 100,000 flyers. flyadeal, another big Saudi low-cost carrier, was next with 34 complaints per 100,000 passengers. Despite their lower rankings, both airlines also had a 100% resolution rate for the complaints filed. This excellent performance of Saudi aviation sector across the board demonstrates the dedication for quality service delivery and efforts to tackle the challenges of the travel industry.

Common Passenger Complaints and How Airlines Are Addressing Them

The most common complaints among passengers in June 2025 were related to flight delays, baggage handling issues, and ticketing problems. These categories are critical for airlines, especially as the global travel industry rebounds post-pandemic and experiences increased passenger numbers.

Flynas’s ability to address these complaints swiftly has been key to its success. Flight delays, although inevitable in many cases, are a significant pain point for passengers. Flynas has invested heavily in streamlining its operations and ensuring that its flights depart and arrive on time as much as possible. The airline’s operational efficiency and effective communication with passengers during delays have played a major role in reducing the number of complaints.

Baggage-related complaints are another common issue in the aviation industry. Flynas has worked with ground services providers to improve baggage handling procedures, ensuring that bags are delivered to passengers in a timely manner. By focusing on training staff, investing in better baggage tracking technology, and enhancing communication channels, flynas has minimized the number of complaints in this category.

Ticketing issues, including booking problems and pricing discrepancies, are also frequent sources of frustration for passengers. Flynas has implemented user-friendly digital platforms, allowing passengers to easily book, modify, and manage their tickets. This has made the booking process more transparent, reducing the likelihood of complaints and enhancing the overall travel experience.

Airport Classifications: A Step Toward Enhancing Saudi Tourism

In addition to airline rankings, GACA’s June 2025 report also assessed airport performance across Saudi Arabia. Airports play a critical role in shaping the travel experience and enhancing Saudi Arabia’s reputation as a tourist destination. The performance of airports directly impacts passenger satisfaction, which in turn influences travelers’ decisions to visit the Kingdom.

King Khalid International Airport in Riyadh, the primary international airport in Saudi Arabia, was recognized for having the lowest complaint rate among international airports with over six million passengers annually. With just 0.4 complaints per 100,000 passengers, the airport achieved an impressive 100% on-time resolution rate. This achievement highlights the airport’s role as a key hub for both business and leisure travelers, and its excellent service contributes to the overall appeal of Saudi Arabia as a tourism destination.

For smaller international airports, Abha International Airport led with the lowest complaint rate among those handling fewer than six million passengers annually, with just 2 complaints per 100,000 passengers. King Saud Airport, a domestic hub, also excelled with the same low complaint rate.

The excellent performance of these airports underlines GACA’s ongoing efforts to raise service standards across the Kingdom’s aviation infrastructure. It reflects Saudi Arabia’s broader tourism strategy, which seeks to offer world-class facilities and experiences for both local and international visitors. With the country working to diversify its tourism offerings under Vision 2030, such positive airport performance metrics will enhance its attractiveness as a tourism and travel destination.

GACA’s Role in Promoting Transparency and Improving Service Standards

The Saudi General Authority of Civil Aviation (GACA) plays a crucial role in maintaining high standards of service within the aviation industry. The authority’s monthly classification report provides valuable insights for both travelers and airlines, empowering passengers to make informed decisions when choosing carriers and airports.

Furthermore, GACA’s emphasis on transparency fosters healthy competition among airlines and airports, encouraging service providers to improve their operations and exceed customer expectations. This spirit of competition is vital as Saudi Arabia looks to position itself as a global leader in tourism and travel.

The GACA report also provides a comprehensive guide on complaint handling, outlining the procedures for airlines and airports to follow in resolving issues. GACA conducts workshops and training programs for aviation staff, ensuring that passenger rights are protected and that all complaints are handled in an efficient and customer-centric manner.

Conclusion: The Future of Saudi Arabia’s Tourism and Aviation Industry

The strong showing for flynas in GACA’s June 2025 classification index reflects the airline’s ongoing dedication to customer service and its part in shaping the future of Saudi Arabia’s burgeoning tourism sector. With the Kingdom’s aim to be one of the world’s leading travel destinations, the role of airlines and airports in delivering high quality service will be crucial in drawing international travelers and growing a competitive aviation industry.

There is a clear change of pace taking place in the Kingdom’s air sector, as both airlines and gateways work closer to raise the level of customer care and smooth their passengers’ journeys. With consistent investment in infrastructure, technology, and staff development, the aviation sector within the Kingdom is anticipated to fulfil its continuing positivity, aligning itself with the broader objectives of the Kingdom of Saudi Arabia’s Vision 2030 tourism strategy.