Wednesday, March 20, 2024
The Airports Council International World’s 2023 Airport Service Quality (ASQ) Awards have recognized Gerald R. Ford International Airport as one of the top-performing airports globally for guest experience.
The airport has received several prestigious awards, including:
These accolades, based on real-time passenger surveys conducted on the day of travel, underscore the airport’s dedication to providing an exceptional experience for all its guests.
“We are honored to accept these prestigious awards, which recognize our commitment to delivering world-class service to every guest,” said President and CEO of the Gerald R. Ford International Airport Authority Tory Richardson. “This achievement is a testament to the hard work and dedication of our board, employees and partners who consistently go above and beyond to ensure travelers experience a comfortable and seamless journey through our facility.”
The ASQ Awards, encompassing categories like Best Airports by Size and Region, celebrate innovation and excellence throughout airport operations. Ford International Airport stands among an exclusive cohort of nine airports worldwide and one of just two in North America to secure awards across all five departure categories.
“The ASQ Awards celebrate more than outstanding customer experience; it recognizes the innovation and dedication of your entire airport team,” said Director General for Airports Council International World Luis Felipe de Oliveira. “Congratulations to Gerald R. Ford International Airport for your hard work that is redefining the airport experience.”
The Airports Council International Airport Service Quality initiative stands as the sole global benchmarking program in the airport industry, assessing passenger satisfaction across 30 performance indicators. With participation from over 400 airports worldwide, Airport Service Quality airports cater to over half of the world’s travelers.
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