Fred. Olsen Cruise Lines wins 2024 Feefo gold award

Monday, February 5, 2024

The Trusted Service Awards, a distinguished accolade established by Feefo, aim to acknowledge brands utilizing the platform for gathering verified reviews and garnering outstanding feedback from their clientele.

In the last year, Fred. Olsen Cruise Lines has amassed over 5,000 guest reviews, with an impressive 93% of them receiving either four or five-star ratings.

Clare Ward, Director of Product and Customer Services at Fred. Olsen Cruise Lines, said:

“We’re absolutely thrilled to have received the Gold Trusted Service Award from Feefo.

“Keeping our guests happy and providing them with the best possible experience by putting our 175 years of experience into making every single day count is our number one priority.

“The fact that this accolade is based on feedback from guests gives us confidence that our teams both on board and ashore are delivering an exceptional level of service.

“It is testament to how hard our teams work to ensure our guests are at the heart of everything we do at Fred. Olsen Cruise Lines.”

These awards celebrate brands that exceed expectations and are granted to businesses that have amassed a minimum of 50 reviews during the year 2023, all with a Feefo service rating ranging from four-and-a-half to five stars.

Tony Wheble, CEO at Feefo, said:

“With customers continuing to build resilience at a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.

“The Trusted Service Awards have always been about recognising companies, like Fred. Olsen Cruise Lines, that go above and beyond the norm to deliver a great service and receive great feedback from delighted customers in return.

“I look forward to seeing what Fred. Olsen Cruise Lines and our other customers achieve next year.”

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