Frontier Airlines and Daon Redefine Global Travel with VeriFLY Integration for Seamless Document Verification from the U.S. to Latin America: Know about the latest updates

Published on April 11, 2025

In a move poised to reshape the international travel experience for millions of flyers, Daon—a digital identity solutions provider—and Frontier Airlines have joined forces to simplify and accelerate document verification at airports. Their collaboration brings the VeriFLY solution directly into Frontier’s passenger app, setting a precedent for how airlines around the world could manage traveler documents in the future.

Streamlining Check-Ins, One App at a Time

As travel intensifies across global routes, especially between the U.S., the Caribbean, and Latin America, the need for smooth, fast airport processing is more urgent than ever. Frontier Airlines, known for its ultra-low-fare model and growing international footprint, is now taking a bold leap into travel tech by embedding Daon’s VeriFLY document-checking system within its mobile app.

This innovation allows passengers to digitally upload required documents—like visas, ID cards, and travel certificates—before even stepping foot in the terminal. Travelers can now verify their documentation well in advance, eliminating the long queues at check-in counters and reducing last-minute surprises at boarding gates.

Efficiency Meets Experience: A Win for Travelers and Airlines

Industry watchers believe this strategic integration will revolutionize how passengers experience international airports. According to preliminary data from similar VeriFLY deployments, the application has cut airport queuing time by up to 45% and operational costs for carriers by nearly 30%.

In essence, VeriFLY acts as a digital concierge for compliance—guiding users through what they need, when they need it, and ensuring everything is in place by the time they reach the airport. Frontier’s vice president of airport customer service, Randy Ruggieri, emphasized how shifting document verification “upstream” is transforming both customer service and logistics. The pressure is off airport staff, and the result is a smoother journey for passengers.

Riding the Low-Fare Wave to New Markets

Frontier Airlines has been on an expansion spree, opening new routes to tropical favorites across Latin America and the Caribbean. With more Americans seeking budget-friendly vacation options and a rising demand for international leisure travel, the timing of this digital upgrade is strategic.

Travelers heading to destinations like Cancun, Montego Bay, San Juan, or Punta Cana—many of whom may be first-time international flyers—stand to benefit the most. By using the VeriFLY feature inside the Frontier mobile app, they can avoid language barriers and airport stress, gaining clarity and confidence before they fly.

The Tech Behind the Transformation

Daon’s VeriFLY is far from a novelty. As the world’s first widely adopted digital travel pass, it has already played a critical role in enabling touchless travel during the COVID-19 era. Now, in 2025, it’s evolving to serve a post-pandemic travel world hungry for both security and speed.

Tom Grissen, CEO of Daon, described this new phase as a commitment to “secure, frictionless travel experiences.” VeriFLY uses advanced digital identity tools—including AI and machine learning—to not only verify passengers but also detect and prevent fraud in real time. For airlines, this means fewer delays, fewer mismatched documents, and greater compliance with border regulations.

For travelers, it means reduced stress and fewer chances of denied boarding.

Travel Tech as a Global Movement

The benefits of such integrations go beyond just one airline. Experts say that as carriers across North America, Europe, Asia, and Africa observe the efficiencies gained by Frontier, a domino effect could unfold. Travel industry leaders are already advocating for global standardization of digital credentials to align with national immigration policies and health security frameworks.

Such advancements are critical for destinations relying heavily on inbound tourism. The Caribbean, for instance, could see improved traveler throughput during high season if more airlines adopt automated document handling. Similarly, Latin American hubs could better manage surges in tourism without overwhelming their limited airport infrastructure.

Sustainability and Operational Impact

Aside from passenger convenience, the environmental implications are also worth noting. By digitizing paperwork and reducing the need for printed boarding passes, physical visa forms, and passport scans, VeriFLY contributes indirectly to reduced paper waste and airport resource consumption.

Frontier Airlines, recognized by the Centre for Aviation in 2024 as North America’s Environmental Sustainability Airline of the Year, sees this as another step in aligning tech innovation with environmental responsibility. With the largest fleet of A320neo aircraft—known for fuel efficiency—Frontier is strategically pairing sustainability with service optimization.

Travel Industry Implications for 2025 and Beyond

This partnership between Frontier and Daon sends a clear message to the travel and aviation sectors: the digital transformation of airports is no longer optional. It is now a competitive necessity.

• Passenger behavior is shifting—more flyers expect digital-first solutions that offer flexibility and transparency.
• Staffing shortages at airports continue to strain operations, making automation a key remedy.
• Travel rebound post-pandemic has reignited a demand for frictionless travel tools, especially on cross-border routes.

Airlines looking to cut costs without compromising passenger satisfaction may look to the Frontier–Daon model as a case study in smart adaptation.

What Travelers Should Know Now

International flyers—especially those flying Frontier—should familiarize themselves with VeriFLY before their next trip. Downloading the app and uploading required documents in advance can drastically improve check-in speed and reduce airport anxiety.

Quick Highlights for Travelers:

• Upload documents (ID, visa, certificates) in-app
• Verify compliance before departure
• Cut queue times by up to 45%
• Avoid manual errors at check-in
• Stay updated on requirements based on destination

Final Boarding Call for Travel Innovation

Frontier’s embrace of VeriFLY isn’t just a technical upgrade—it’s a signal of what air travel will look like in the near future: smart, secure, and increasingly self-service. It also reflects a broader shift in traveler expectations, where seamless digital journeys are no longer perks, but baseline expectations.

As the travel and tourism industry races into a tech-forward decade, partnerships like these will define the standard for global connectivity. Whether you’re a casual vacationer or a frequent flyer, the days of long paper-based processing might soon be a relic of the past.