Frontline Performance Group: Pioneering 30 Years of Excellence in Hospitality Performance

Tuesday, March 12, 2024

Frontline Performance Group (FPG), a pioneer with a 30-year track record of excellence, is revolutionizing service and sales in the hospitality sector. With a presence in 103 countries and management of over 1,600 properties, impacting more than 600,000 rooms, FPG is unveiling cutting-edge solutions aimed at enhancing frontline performance and setting new industry benchmarks.

Introducing In-Gauge: Advancing Service Excellence through Technology

FPG is proud to introduce In-Gauge, a state-of-the-art technology designed to equip businesses with the tools for highly successful frontline-led sales and service programs. This innovative platform offers a comprehensive solution on a subscription basis, blending the latest in Software as a Service (SaaS) with virtual support, ensuring global accessibility and scalability across various chain scales and locations.

As Paul McLoughlin, President – International, FPG puts it, “In-Gauge marks a leap toward operational excellence, offering a comprehensive solution for our clients on a subscription basis. It’s not just a technology; it’s a transformative experience.”

Champion Certification: Cultivating Exceptional Talent

Recognizing the crucial role of frontline staff, FPG launches the Champion Certification program, aimed at certifying and empowering individuals to become brand ambassadors. This initiative not only elevates service standards but also equips individuals with invaluable life skills, techniques, and communication proficiency, fostering mutual benefits for both employees and businesses. FPG is dedicated to nurturing talent and fostering champions who bring a personalized touch to the service industry.

Service-Based Sales Training: Boosting Revenue Streams

FPG’s dedication to driving substantial incremental revenue is evident through its service-based sales training approach. Implemented successfully in approximately 600,000 rooms across 100 countries, this program ensures a 2-8% improvement in RevPar. By ingraining a service and sales culture throughout hotels, FPG achieves significant enhancements in revenue generation at various touchpoints. This isn’t merely training; it’s a strategic approach that transforms every interaction into a revenue-generating opportunity.

Performance Framework: Delivering Tangible Returns on Investment

In line with FPG’s commitment to client success, the organization introduces an enhanced Performance Framework, guaranteeing a minimum fourfold return on the client’s investment. With an average ROI of 25:1, clients can anticipate substantial RevPar increases, underscoring FPG’s dedication to delivering measurable and tangible returns.

Paul McLoughlin, President – International, FPG states, “Our focus remains on providing unparalleled service and driving revenue growth for our clients. These solutions are not just about promises; they’re about delivering results that transform businesses.”

He expressed enthusiasm about these innovative solutions, stating, “Our focus remains on providing unparalleled service and driving revenue growth for our clients. The introduction of In-Gauge, Champion Certification, and our enhanced Performance Framework reinforces our commitment to revolutionizing the hospitality industry’s frontline performance.”

Frontline Performance Group remains a leader in innovation, constantly raising the bar for service and sales excellence across the international hospitality industry.

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