Wednesday, March 27, 2024
Maestro PMS has joined forces with Right Revenue to enhance the revenue management capabilities for their mutual clients in the independent hotel sector. Right Revenue leverages the extensive guest history from Maestro PMS to provide tailored rate recommendations for each room category using sophisticated machine learning and AI technologies, enabling instant updates to pricing strategies directly within Maestro PMS. This collaboration facilitates the analysis of reservation trends and the optimization of pricing models, leading to increased profitability for hotels.
The Galgorm Collection, a prestigious and innovative luxury hotel group in Northern Ireland, is the inaugural beneficiary of this strategic alliance. Renowned globally for its adoption of avant-garde technologies, Galgorm continues to distinguish itself as a leader in the hospitality industry.
“Maestro PMS and Right Revenue stand out as best-in-class industry technologies due to their exceptional features and seamless integration capabilities, which elevate our customer experience and operational efficiency,” said Megan Wright, group revenue manager at Galgorm Collection. “Maestro PMS has evolved alongside our needs, enabling us to deliver a seamless customer journey. Its innovative features, such as digital registration forms and a comprehensive CRM system, empower us to provide personalized experiences and streamline guest interactions. Combined with Right Revenue, Maestro PMS becomes even more powerful. Right Revenue’s advanced revenue management solutions enable us to optimize pricing strategies and maximize revenue potential. Its real-time analytics and forecasting tools provide valuable insights that inform strategic decision-making, driving our profitability and competitive advantage in the market.”
This integration between Maestro PMS and Right Revenue introduces multiple operational advantages for Galgorm:
Increased Revenue, Reduced Labor Expenses
Adrienne Hanna, the Founder and CEO of Right Revenue, expressed immense satisfaction in collaborating with Maestro PMS, highlighting it as one of the most seamless integrations executed by Right Revenue.
“The integration was seamless and straight forward,” Hanna said. “Both companies would walk over hot coals to give Galgorm the most robust data available to achieve a strong return on their investment. We are thrilled that Galgorm is receiving accurate reports and making better business decisions due to this partnership.
“Across our portfolio we see an uplift of circa 10% revenue gain along with average labor saving of around 15 hours per week. If you turn those savings into cash, it’s considerable,” Hanna said. “Fewer team members are doing more jobs. By connecting our two systems, Maestro PMS and Right Revenue are giving Galgorm hotels the support they need to make more strategic rate decisions based on yield, future performance, and what is happening in the market.”
Warren Dehan, the President of Maestro, noted that although the integration mainly aids the internal revenue and sales management teams, it also positively impacts guest services, especially concerning guest inquiries. The streamlined revenue management processes at Galgorm enable quicker and more effective responses to guests, ensuring they receive timely and accurate details about rates and room availability.
“Although the integration’s main impact is internal, ensuring that rates are accurate and updated in real time directly enhances the guest experience,” Dehan said. “Travelers will appreciate the transparency and reliability of Galgorm’s pricing information, leading to increased satisfaction and loyalty.
“We are delighted that Galgorm is having tremendous success with Maestro PMS,” he said. “In today’s competitive environment, it’s imperative that hotels stay ahead of industry trends and continuously evolve to meet the changing needs and expectations of guests. Through Maestro PMS and Right Revenue, this trendsetter and innovator is outperforming its competitors, demonstrating its ability to maintain a competitive edge in the market.”
Galgorm’s Wright had this to say: “Maestro’s commitment to ongoing support and its willingness to integrate new technologies ensures that we stay at the forefront of innovation. Furthermore, Maestro extends its capabilities beyond room management to include our spa operations, offering a holistic solution that caters to all aspects of our business.”
Saturday, April 27, 2024
