Holland America Line Wins ‘Best Service’ Award for Fourth Year in a Row, Reaffirming Luxury Standards

Published on December 4, 2025

Holland America Line has once again been honoured with the coveted “Best Service” award from Cruise Critic, marking an unprecedented fourth consecutive win in this category. This recognition, presented by the world’s largest cruise review and information platform, highlights the cruise line’s dedication to providing exceptional, personalized service to its passengers, setting it apart as a leader in the cruise industry.

The Cruise Critic “Best in Cruise Awards” are determined by a team of experts and are based on ratings and reviews from travellers. The “Best Service” category is one of the most prestigious awards, reflecting the commitment of cruise lines to provide a high level of hospitality and service across their entire fleet. Holland America Line’s repeated success in this category is a testament to its outstanding crew and the personalized experiences it consistently offers to guests.

Exceptional Service Delivered by a Dedicated Crew

Holland America Line’s consistent excellence in service is driven by its crew, known for their warmth, longevity, and attention to detail. Many of the crew members have been with the company for decades, building strong relationships with guests and ensuring that each interaction feels personal and meaningful. This commitment to creating memorable experiences through genuine hospitality is evident from the moment guests step aboard, whether they are greeted with a smile at the Grand Dutch Café or enjoy an unexpected gesture of kindness during their journey.

The Cruise Critic team highlighted Holland America Line’s thoughtful blend of tradition and care, which has earned the cruise line a loyal following. Whether guests are indulging in a traditional dining experience, enjoying an exclusive tour of the Alaskan wilderness, or simply unwinding on deck, the level of service provided goes beyond mere efficiency, it creates lasting memories.

Award-Winning Itineraries and Unmatched Alaskan Experiences

In addition to the “Best Service” recognition, Holland America Line has also been named the winner of the “Best Itineraries” award (Ocean Category) for 2025 by Cruise Critic. The award recognises the cruise line’s expertly curated itineraries, which offer a perfect balance of variety and depth, providing travellers with diverse and enriching travel experiences.

Holland America Line stands out for its extensive offerings in Europe, with sailings from multiple homeports, including Rotterdam, Dover, and Lisbon. Special sailings, such as Oktoberfest-themed cruises and those created in collaboration with the History Channel, add an exciting flair to the line’s European offerings. In Alaska, Holland America Line continues to lead the way with exclusive Glacier Bay access on many routes, as well as unique cruisetours that take guests into the Yukon and beyond. Its distinctive itineraries, including those that venture to the Aleutian Islands, offer a one-of-a-kind Alaskan experience that cannot be matched.

A Legacy of Premium Cruising and Enriching Experiences

Holland America Line has been exploring the world for over 150 years, crafting award-winning itineraries and delivering exceptional service that connects travellers with the destinations they visit. From its fleet of 11 luxurious vessels, the line visits nearly 400 ports across 114 countries, including the popular Alaskan routes for which it is renowned. The cruise line’s commitment to excellence is evident in the range of onboard experiences, including award-winning entertainment, enrichment programming, and a global fresh fish program that brings the flavours of each destination to guests’ tables.

Each cruise on Holland America Line is designed to be a transformative journey, where travellers not only experience the destinations but also immerse themselves in the local culture, cuisine, and traditions. This focus on cultural connection, coupled with the cruise line’s dedication to delivering personalized, high-quality service, continues to make it a top choice for luxury cruisers.

A Continued Commitment to Excellence

Holland America Line’s recognition for “Best Service” for four consecutive years is a powerful testament to the cruise line’s commitment to delivering an unparalleled travel experience. With its exceptional crew, thoughtful blend of tradition and care, and an impressive array of itineraries, Holland America Line continues to set the standard for service excellence in the cruising industry.

As the cruise line continues to expand its offerings and refine its services, travellers can expect even more enriching experiences that prioritize personalised care, attention to detail, and genuine hospitality. Holland America Line’s remarkable ability to combine tradition with innovation ensures that it remains at the forefront of the luxury cruising market, providing travellers with memories that last long after the voyage ends.