Hotel Adlon Kempinski Berlin launches ‘White Glove Service’

Wednesday, May 6, 2020

Hotel Adlon Kempinski Berlin has decided to undertake extensive measures to deliver an exemplary “White Glove Service”. The initiative is being executed to ensure compliance with, and exceeding, regional safety and health regulations.


The programme will consist of a comprehensive 50-page guidebook outlining meticulous measures that need to be followed by all departments of its hotels. The book has been produced by the chain’s operational strategy and quality management team. The guidelines in the book talk about the guest’s arrival process as well as discuss the layout of public areas. It also highlights and beverage offerings and housekeeping services.


It would be mandatory to wear gloves and government-compliant masks during all guest interactions for all employees in the hotel. The masks have been produced by Italian designer Maurel specifically for the brand using Kempinski’s signature flower print. Guests will also be eligible to wear their own masks along with hand sanitizers. Hotel employees will practice social distancing from guests and maintain a distance of at least five feet from each other. Furniture in public areas has also been rearranged to ensure the appropriate distance between guests.


In addition, sanitizing stations will be spread throughout the property. Key cards will be disinfected before and after usage. The hotel has already replaced cloth towels in public toilets with single-use towels. Guests are allowed to request for professional air purifiers. They can also ask to opt for absolute privacy during their stay upon check-in. Housekeeping supplies and room service trolleys would also be delivered to the guestroom door and would not require any staff members to enter any room.


Benedikt Jaschke, Chief Quality Officer and member of the Kempinski Management Board said in a statement that the hotel needs to give guests full confidence in the cleanliness and disinfection of the property and respect the seriousness of the current situation in all aspects of daily operations. He said that the hotel is eager to continue and even surpass its dedicated service.


Michael Sorgenfrey, General Manager, Adlon Kempinski further added that even though the list of measures is long and complex, heightening the traditionally strict hygienic standards is the key to reassuring guests that a stay at the hotel during and after the coronavirus lockdown is completely safe. He mentioned that complete environmental safety can be achieved without sacrificing the high standards of professional luxury service.

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