India’s Passport Seva Programme V2.0 Rolls Out E-Passports and AI-Powered Tools To Revolutionize Passport Applications and Enhance Security For Travelers Worldwide: What You Should Know

Published on November 14, 2025

India’s Passport Seva Programme V2.0 (PSP V2.0) has e-passports and AI enhancements. PSP V2.0 offers a new paradigm within passports as both domestic and international travelers can experience a transformed approach to obtaining passports. The programs within PSP V2.0 lead to faster passport issuing and enhanced security via AI enabled e-passports and assistance with form completion and status updates. The new paradigm will enhance the experience of Indian passport holders by transforming the convenience of obtaining a passport and the efficiency of the passport as travel credentials on an international scale.

In a major leap towards modernizing consular services, India has launched the upgraded Passport Seva Programme V2.0 (PSP V2.0) and Global Passport Seva Programme V2.0 (GPSP V2.0), offering a faster, more secure, and more user-friendly passport application experience for both domestic and international applicants. This technological overhaul not only introduces a new era for passport processing but also marks the launch of India’s highly anticipated e-Passports, promising to streamline the passport application process for millions of Indian citizens worldwide.

A Nationwide and Global Rollout: Simplifying Passport Services for All

The PSP V2.0 platform was officially rolled out in India on May 26, 2025, across 37 Indian Passport Offices, 93 Passport Seva Kendras (PSKs), and 450 Post Office Passport Seva Kendras (POPSKs). This nationwide launch was followed by the GPSP V2.0 rollout on October 28, 2025, extending the same digital ecosystem to Indian diplomatic missions worldwide. As a result, Indian passport holders both at home and abroad now have access to a unified, efficient system for passport services, ensuring consistency across borders and improved accessibility to government services.

What’s New with India’s Passport Services?

The updated passport service system is designed with a focus on efficiency and user experience. Three key features stand out in the newly revamped system:

1. Digitally Integrated Services: One of the most significant changes is the creation of a digitally integrated service model. The new system connects all stakeholders involved in passport issuance, from applicants to authorities, creating a seamless flow of information and reducing paperwork.
2. Improved User Experience: The revamped website and mobile app have been enhanced to include auto-filled forms, simplified document uploads, and an easy payment system via UPI or QR codes. These improvements not only simplify the application process but also provide a more intuitive experience for users.
3. AI-driven Assistance: A major leap in customer service comes in the form of AI-powered chat and voice-bots. These bots are available 24/7 to assist applicants with filling out forms, tracking application status, and resolving any issues in real-time, significantly reducing the need for in-person visits or customer service calls.

The upgrades aim to reduce waiting times, enhance transparency in the application process, and provide better support for applicants, ensuring that passport-related issues are resolved swiftly.

Introduction of e-Passports: A Leap Towards Global Standards

Among the most anticipated features of the Passport Seva Programme V2.0 is the introduction of e-Passports. This hybrid document combines traditional paper with modern electronic features, including an embedded RFID chip and antenna that store key passport-holder data. The RFID chip ensures the security of personal details and facilitates quicker verification at immigration checkpoints.

Compliant with international standards set by the International Civil Aviation Organization (ICAO), the new e-Passports provide enhanced security measures to prevent fraud and streamline border control processes. While all newly issued passports will be e-Passports, existing non-electronic passports will remain valid until their expiration dates.

The introduction of e-Passports is expected to significantly improve the travel experience for Indian citizens, offering them more security and faster processing at immigration counters worldwide.

How the Upgrade Benefits Travelers

For Indian citizens, the rollout of PSP V2.0 and GPSP V2.0 signals a substantial improvement in the passport application experience. The integration of AI-driven assistance, faster processing times, and the enhanced security provided by e-Passports means smoother travel experiences for both domestic and international travelers. Whether applying for a passport in India or from abroad, Indian nationals will enjoy a streamlined process that reduces the traditional waiting times and complexities often associated with passport services.

Additionally, the global integration ensures that Indian citizens living overseas receive the same high-quality service as those applying within India. This consistent service across all Indian missions is a crucial step in ensuring that all passport holders, regardless of location, benefit from India’s commitment to enhancing its consular services.

Practical Information for Passport Applicants

To make the most of the new system, applicants are encouraged to use the official website or mobile app to access features like auto-filled forms and convenient UPI or QR code payments. For those applying abroad, it’s important to check with the local Indian mission to ensure that GPSP V2.0 is available and to follow any specific procedures for the country of residence.

Holders of older, non-electronic passports need not rush to replace their documents. These passports remain valid until their expiry dates, and the e-Passport applies only to new issuances.

For tracking applications or addressing grievances, the AI-enabled bot system offers real-time support, further reducing the reliance on traditional customer service channels.

Looking Ahead: Enhancing Security and Facilitating Travel for Indian Nationals

As India continues to experience a rise in the number of overseas travelers, the need for robust, modernized consular services becomes even more pressing. The PSP V2.0 and GPSP V2.0 platforms, along with the launch of the e-Passport, position India to handle future demands while ensuring the security of its citizens during their international travels.

The initiative reflects the Indian government’s ongoing commitment to enhancing ease of living for citizens and ensuring that consular services are in line with global best practices. By adopting digital technologies and international standards, India is paving the way for a more efficient, secure, and accessible travel experience for millions of its citizens worldwide.

India’s Passport Seva Programme V2.0 introduces e-passports and AI-powered tools to revolutionize passport applications by enhancing security, speeding up processing, and improving convenience for travelers worldwide. This upgrade aims to streamline the process and ensure a more efficient, secure service for Indian citizens both domestically and abroad.

India’s upgraded passport services, backed by cutting-edge digital infrastructure and the introduction of e-Passports, mark a transformative step forward in enhancing the efficiency and security of passport issuance. The global integration of these services ensures that Indian nationals, regardless of where they live, benefit from a consistent and streamlined passport application process. As India positions itself as a leader in digital transformation, the new passport services are set to improve the travel experience for millions, making international travel more secure and hassle-free than ever before.