IndiGo Shocks Passengers by Cancelling All Domestic Flights from Delhi Airport: Everything You Need to Know About the Disruption

Published on December 5, 2025

IndiGo has stunned thousands of travellers by abruptly cancelling all domestic flights from Indira Gandhi International Airport (Delhi) — a move that has triggered chaos, confusion and mounting anger across India. The dramatic shutdown is not random. It stems from a severe operational breakdown triggered by newly enforced regulations on pilot duty hours, which forced the airline to ground flights when its crew roster proved inadequate. Compounded by internal planning failures, a shortage of pilots and crew‑scheduling problems, the result was a nationwide meltdown of services — and Delhi found itself at the epicentre. In this article, we unpack exactly what went wrong, why flights from Delhi were hit hardest, and what stranded passengers must know now.

IndiGo’s Domestic Flights from Delhi Airport Cancelled: What Passengers Need to Know

On December 5, 2025, IndiGo, India’s preferred airline and one of the fastest-growing carriers globally, announced the unfortunate cancellation of all domestic flights from Delhi Airport (DEL) for the entire day, extending until 11:59 PM. This unexpected disruption has caused inconvenience for a significant number of travelers, and the airline is actively working to resolve the situation and assist its affected passengers.

What Caused the Cancellation?

While the exact reasons behind the widespread flight cancellations remain undisclosed, such disruptions can stem from a variety of causes, including adverse weather conditions, technical issues, or operational challenges. Whatever the case may be, IndiGo’s priority is to ensure that passengers are taken care of during this challenging time, even though such unexpected occurrences are always a hassle for both the airline and travelers alike.

IndiGo’s Efforts to Minimize the Impact on Passengers

IndiGo has implemented several measures to alleviate the impact of the flight cancellations on its passengers. The airline has ensured that affected travelers will receive essential refreshments at the airport while they wait for further instructions. In addition, passengers are being offered alternative flight options that best suit their individual preferences, ensuring they can continue their journeys with minimal delays.

For passengers who have had their travel plans disrupted for the day, IndiGo is also providing hotel accommodation, ensuring comfort while they wait for their rebooked flights. This includes any necessary assistance with baggage retrieval, allowing travelers to reclaim their belongings without additional complications.

Full Refunds and Rebooking

IndiGo has made it clear that passengers affected by the cancellations will be eligible for full refunds, where applicable. Additionally, the airline is offering flexibility with regard to rescheduling flights to the next available slots, aiming to minimize any further inconvenience. Passengers are encouraged to reach out to IndiGo’s ground staff for immediate guidance and support, ensuring that they are well-informed and well-cared for throughout the process.

IndiGo’s Commitment to Service Excellence

Despite this disruption, IndiGo remains one of the leading airlines in India and a top choice for travelers across the globe. The airline has earned a reputation for offering affordable fares, on-time flights, and exceptional customer service. IndiGo’s fleet, which now exceeds 400 aircraft, operates over 2,300 flights daily, connecting more than 90 domestic and 45 international destinations.

In 2024, the airline added 58 new aircraft to its already expansive fleet, continuing to expand its reach and capacity to cater to the growing demand for air travel. IndiGo’s commitment to passenger satisfaction and operational excellence is underscored by its impressive growth, serving over 118 million passengers during the 2025 fiscal year. Moreover, IndiGo’s dedication to quality has been recognized globally, as the airline was named the ‘Best Airline in India and South Asia’ at the 2025 Skytrax World Airline Awards.

What Passengers Should Do Next

Passengers whose flights have been canceled should make their way to the airport and approach IndiGo’s ground staff for further instructions. This is crucial for those needing assistance with luggage retrieval or who are unsure about alternative flight options. IndiGo is providing guidance for rebooking and refunds, and staff at the airport will be on hand to answer any questions or address concerns.

It is also advisable for affected passengers to regularly check the IndiGo website or the airline’s mobile app for the latest updates on flight schedules and availability. Additionally, passengers can contact IndiGo’s customer service hotline to confirm their rebooked flights or inquire about hotel accommodation arrangements.

IndiGo’s Unwavering Commitment to Customer Satisfaction

This temporary setback, although regrettable, is being managed with the utmost care and professionalism by IndiGo’s team. The airline has always prioritized its passengers’ needs, and despite this rare occurrence of cancellations, IndiGo is working tirelessly to ensure a smooth and seamless recovery for its valued customers.

As one of the fastest-expanding airlines globally, IndiGo has built its reputation on providing budget-friendly, reliable travel options for millions of passengers. This is the first time in recent memory that a large-scale cancellation has impacted domestic flights from Delhi, but with its customer-centric approach, IndiGo is determined to resolve this challenge quickly and efficiently.

Conclusion: A Smooth Recovery Ahead

While the December 5 cancellations have undoubtedly created disruption for many travelers, IndiGo’s swift response and commitment to customer care are helping to mitigate the effects of the inconvenience. Passengers can rest assured that IndiGo is doing everything possible to rebook flights, offer alternative solutions, and ensure their comfort and satisfaction.

IndiGo has left passengers in shock by cancelling all domestic flights from Delhi Airport, causing widespread disruption. This unexpected decision comes amid operational challenges, including crew shortages and scheduling issues. Travelers are advised to check for updates and seek assistance from airline staff for alternative arrangements.

IndiGo’s fast recovery from this temporary disruption will no doubt reaffirm its position as India’s top airline, continuing to set the standard for excellence in both customer service and operational performance.