Indonesia Revolutionises Airport Experience with World’s First Biometric Corridors in Jakarta, Surabaya, and Bali: A New Era for Seamless Travel, Here’s What It Means for Travelers

Published on November 26, 2025

Indonesia has taken a bold step towards revolutionising international travel by launching the world’s first biometric travel corridor system. This new technology, being implemented in major airports such as Jakarta, Surabaya, and Bali, promises to significantly improve the traveller experience. By replacing traditional document checks with cutting-edge biometric verification, the system speeds up border processes, eliminating long queues and ensuring a seamless travel experience for passengers. What’s even more remarkable is the scale of the implementation, with this system set to roll out across the entire country’s airport infrastructure. This innovative solution will benefit both disabled and elderly travellers first, but eventually, all passengers will be able to enjoy this futuristic travel service.

Indonesia’s Biometric System: A Global First in Seamless Travel

Indonesia is leading the world with its biometric corridor technology, which allows travellers to be identified on-the-move without needing to present any documents. Using AI-powered facial recognition, this new system makes travel smoother and faster. Jakarta and Surabaya have already launched biometric corridors, with Bali and other airports soon to follow. The technology will eliminate the need for manual passport checks, making airport entry as easy as walking through a corridor. This forward-thinking approach ensures that passengers spend less time waiting in line and more time enjoying their travel experience.

Streamlining Airport Processes: The Seamless Corridor Revolution

Travellers will no longer need to go through the traditional immigration lines that involve filling out forms or waiting for customs checks. Instead, the Seamless Corridor allows eligible passengers to have their identities verified instantly using facial recognition. The All Indonesia App is crucial in streamlining the process, enabling passengers to register their details ahead of time. This means when they arrive at the airport, their identity is verified automatically by the system, which checks their face against the existing database. This system significantly reduces the stress and confusion typically associated with international travel.

The Impact on Indonesia’s Airport Infrastructure

While this innovation is initially being rolled out at select airports in Jakarta and Surabaya, the Indonesian government has made it clear that they plan to expand the system to every major airport in the country. This will ensure that all travellers, including those arriving in Bali, will benefit from the speed and efficiency of the biometric system. By reducing manual checks and bottlenecks, the system will create a smoother experience for both international tourists and domestic passengers, paving the way for Indonesia to become a leader in smart travel technologies.

Enhancing Traveller Experience: From Hajj Pilgrims to Everyday Passengers

The biometric system has already proven its worth during the Hajj pilgrimage, where it processed over 50,000 travellers. Indonesia has the largest quota of Hajj pilgrims in the world, with around 220,000 people travelling to Saudi Arabia annually. Thanks to the Seamless Corridor, the process was expedited, facilitating over 30 border crossings per minute during peak hours. This marked a tenfold improvement in processing capacity, showing just how effective the system can be during high traffic periods.

The Role of Technology Partners: Amadeus and Sinergi Teknoglobal Perkasa

Two key partners are behind this ground-breaking initiative: Amadeus, a leading global travel technology company, and Sinergi Teknoglobal Perkasa, an Indonesian IT solutions provider. By collaborating closely with the Indonesian immigration authorities, these companies have integrated advanced AI biometrics with local expertise to create an easy-to-use system. Together, they have developed a solution that not only improves security but also ensures a faster and more comfortable travel experience. This partnership sets a new benchmark in the global travel industry.

Travel Tips for Using Indonesia’s Biometric System

For international travellers planning to visit Indonesia, here are some useful tips to ensure a smooth experience at the airport:

• Download the All Indonesia App: Before travelling, make sure you download the app to register your passport details and other important information. This will save you time upon arrival.
• Enrol Early: If you’re eligible to use the biometric corridors, be sure to enrol before your trip. This ensures you’ll have a seamless arrival.
• Be Ready for Facial Recognition: At the airport, you’ll simply walk through the corridor while the system scans your face. Make sure your face is clearly visible, with no obstructions.
• Special Assistance: Elderly or disabled passengers should take advantage of this system’s initial rollout. The Seamless Corridor aims to assist these travellers first, providing a more comfortable and faster border experience.

A Glimpse Into the Future: Indonesia’s Vision for Smart Travel

This biometric corridor is just the first step in Indonesia’s digital transformation. With AI, biometrics, and data integration at the heart of this initiative, Indonesia aims to become a model for other countries looking to improve their border security and passenger experience. As more travellers use the system, it’s expected to expand into additional airports, bringing even greater efficiency to Indonesia’s aviation sector.

Indonesia’s Strategic Move in Global Tourism

By embracing cutting-edge technologies, Indonesia is positioning itself as a global leader in smart travel. For tourists, this means less waiting, more convenience, and a future-proof travel experience. As countries around the world seek to improve their airport infrastructure, Indonesia’s biometric corridor system is a shining example of how to balance security with speed and customer satisfaction. In the long term, this seamless travel experience will likely attract more tourists and enhance the country’s reputation as a top destination for international travel.

Wrapping Up: What This Means for Global Travel

Indonesia’s biometric corridors are changing the way the world thinks about international travel. By integrating AI biometrics into airports across the country, Indonesia is not just improving airport processes — it is setting a new standard for the entire industry. This is the future of border security and traveller convenience all rolled into one groundbreaking solution.