Saturday, March 16, 2024
Jet2.com has been commended for its exceptional punctuality record by the UK Civil Aviation Authority (CAA), having managed to operate 77 percent of its flights on schedule between October and December 2023, making it the leading performer among the major airlines in the UK.
According to the latest Aviation Trends report from the CAA, which assessed the punctuality of both domestic and international carriers in the fourth quarter of 2023, the overall on-time performance stood at 67 percent.
Exceeding the industry average, Jet2.com maintained a remarkable on-time performance rate of 77 percent during the specified period, with flights either arriving or departing the gate within 15 minutes of their scheduled time. This achievement positions Jet2.com as the top-performing major airline in the UK for punctuality during that timeframe.
Jet2.com consistently garners acclaim for its unwavering dedication to providing top-tier customer service, earning numerous prestigious accolades that recognize its exceptional care for passengers. Earlier this year, the airline was lauded as one of the foremost companies in the UK for its outstanding customer service according to the latest Customer Satisfaction Index (UKCSI). Additionally, it was the sole UK airline to receive recognition as a Which? Recommended Provider.
A significant factor contributing to Jet2.com‘s success is its operational excellence, highlighted by its prominent uniformed presence known as the Red Team, deployed across UK airports as well as major overseas airports and resorts. Comprising thousands of dedicated colleagues, this team plays a pivotal role in assisting and guiding customers throughout their journey, thereby making a substantial difference in their experience.
Moreover, Jet2.com manages its operations directly at seven UK airport bases – Birmingham, Bristol, East Midlands, Leeds Bradford, Manchester, Newcastle International, and London Stansted Airports. This hands-on approach enables the airline to ensure a seamless end-to-end experience for its customers, further enhancing its reputation for exceptional service.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “Looking after our customers is at the heart of everything we do, and we are delighted to be recognised by the CAA for our punctuality performance in quarter four of 2023 which at 77 percent is the best of the UK’s major airlines.
“This feedback is testament to the hard work, dedication, and customer-first approach of our award-winning team who work tirelessly to look after each and every customer. The data shows that we are leading the way when it comes to getting customers away on time and this, combined with our VIP customer service, means customers can be assured they are in the best hands when they travel with Jet2.com”
Saturday, April 27, 2024
Saturday, April 27, 2024
