King Edward Hotel in Toronto Gears up for Maestro PMS Users Conference, Promising Strategic Insights and Partnerships

Tuesday, April 9, 2024

The upcoming week will see enthusiasts of the highly acclaimed Maestro PMS platform convening at the King Edward Hotel in Toronto for the sold-out “Accelerate 2024” users conference. This four-day event, taking place from April 15 to 18, will provide attendees with a valuable opportunity to share insights, forge partnerships, and harness cutting-edge tools and effective business tactics to maximize the returns on their investment in Maestro PMS.

“Accelerate 2024 is designed to help Maestro PMS users thrive and accelerate their success through
evolving guest expectations,” said Warren Dehan, Maestro PMS president. “This year registrants signed
up in record time, with many telling us they are eager to discover new ways to use our software to
achieve optimal productivity and profitability. To thank each person for their participation, we are offering
three days of complementary training (on-site or remote) after the conference concludes until April 2025.
We cannot wait to see everyone and showcase what Maestro PMS has developed since our last
conference.”

Participants will delve into the wealth of analytics, operational tools, and revenue optimization features offered by Maestro PMS. Topics covered include data mining, front desk operations, mobile and contactless solutions, revenue management strategies, web platform benefits, cloud hosting security, social media engagement, direct booking tools, sales and catering management, spa services, yield-management techniques, EMV credit card processing, and management reporting.

Furthermore, attendees will be introduced to two key additions:

1. MezzoPay: Maestro PMS’s latest embedded payments solution. MezzoPay, powered by Fullsteam, facilitates seamless and secure credit card processing directly within the PMS. This feature aims to reduce friction, enhance customer experiences, minimize manual errors, and streamline workflows by eliminating the reliance on third-party systems. MezzoPay accelerates check-in/out processes, boosts overall satisfaction and loyalty, cuts down on manual reconciliation and administrative duties, and provides real-time access to transactional data and reporting capabilities, enabling hoteliers to gain valuable insights into revenue streams and financial performance.
2. Maestro’s Client Reference Incentive Program: This initiative is designed to reward and empower users who share their positive experiences with Maestro PMS. Participants stand to receive exclusive training, discounts on Maestro products and services, complimentary passes and discounts for future events, free entry to industry tradeshows, personalized support, and complimentary access to Maestro PMS mobile tools.

In a keynote presentation titled “Technology ‘N Total Revenue: Automation as the Catalyst for a Balanced Profitability Mix,” Adam Mogelonsky from Hotel Mogel Consulting will delve into the pivotal role of technology in driving total revenue. With a focus on automation and merchandising, Mogelonsky will highlight the significance of technological advancements in achieving holistic revenue growth. Drawing from global examples, he will showcase inspirational and experiential instances where technology has played a transformative role in optimizing revenue streams.

“Hospitality labor at all levels is still in short supply, so technology development has to
be at the core of operations as a compensatory mechanism,” Mogelonsky said. “I will
discuss how mobile payments, chatbots and voicebots, attribute-based shopping,
prearrival upselling platforms, staff flexibility, analytics, customer relationship
management (CRM), hotel merchandising, and the industry’s newest technology
category – property experience management system (PXMS) – can work in unison
towards the common goal of increasing guest satisfaction, team productivity and total revenue.”

In 2023, Maestro PMS collaborated with Hotel Mogel to assess the current status of its users’ hotel systems and workflows. Through this partnership, the company developed a strategic roadmap for implementing new technologies aimed at maximizing net-operating income and enhancing process efficiencies within teams.

At Accelerate 2024, attendees will have the opportunity to participate in hands-on learning labs led by Maestro experts, fostering interactive learning experiences. Additionally, attendees will engage in networking sessions with peers and third-party integration partners.

The sponsors for the 2024 event include a diverse array of companies such as Silverware, PurpleCloud, Fetch, Cvent, IdeaS, LOC International, Tripleseat, Fuel Travel, The Anything Group, Rate Yield, LodgIQ, Yellow Dog Software, b4, Zaplox, Siteminder, and Duetto.

“I want to extend a heartfelt thank you to all our Accelerate 2024 sponsors, stakeholders, and the
incredible individuals – owners, executives, managers, department heads, revenue/reservations
professionals, and IT technicians – who have carved out time from their bustling schedules to join us for
this event,” Dehan expressed warmly. “To infuse some excitement, we’re thrilled to invite everyone to join
us for the Toronto Blue Jays baseball game against the New York Yankees in a private suite at Rogers
Centre as part of our Welcome Reception.”

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